Roaming problems NZ

Sounds like you’re not getting the automated rate advice text from iD. I had the same issue in Europe on 2 Android phones. But this new roaming add-on didn’t exist then but we didn’t need it anyway. Yours might be this new ‘feature’.

Try (as you are doing) a manual search and pick one further down the list (if there’s more than one showing) and connect. Then just leave the phone alone for a few minutes (my wife’s was pinging for ages with FB notifications then would drop the roaming connection but the auto text wasn’t coming through).

Once they stopped any further notifications I did another manual search again and then we both got the automated rate advice text. They worked fine after that.

If you still don’t, this shouldn’t matter as the text is free AFAIK, up the billing cap by (a guess) of a fiver and see if this triggers the auto text. If it does put the billing cap back to £0 and click save.

Hi ​@HNash 

Sorry to hear this, I’d recommend the same as ​@Daz_S above to manually select a network, wait a few minutes, switch to another to see if any work (In NZ we rely on Spark and NZ Communications).

Are you able to try resetting network settings whist connected to one of the above mentioned networks?

Tom

Thanks. 

I've tried cycling through networks and resetting my network settings. 

I'm afraid neither work - I'm still getting the attached message

Any other suggestions very welcome. I've now been paying for roaming for almost 3 days without being able to use it...

Hi ​@HNash 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

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Tom

Just spotted something on the screenshot.

Have you tried to force the phone to only use 4G as it’s on 5G?

Hi ​@HNash,

Please try the steps that ​@Daz_S has provided and let us know how you get on.

Kash

Hi,

I've tried using only 4G, but this doesn't work either. 

Thanks for the suggestion though. 

Okay, so I had to do some reading on the actual error/message “android system you may be out of data” and it looks like a common theme for some.

Some answers say clearing the cache, others say (think before doing) clearing the cache on the system partition.

But one said about moving the SIM to slot 2 and it looks like this might work - if you’re using an eSIM this would need a bit more work as you’d need another eSIM.

One I thought about earlier but didn’t post was to make sure your phones data limit setting is set to the limit on your international roam beyond 10 day deal you purchased for £35 giving you 20GB of data. You can fudge the usage amount already used by moving your phones billing date (not the account billing date) to the day you got to NZ. This then resets the data usage recorded on the phone to 0 from your first day there.

I seem to have the same problem as HNash, was there a solution?

To summarise,  I am currently in NZ. I have purchased a 10 day roaming add-on from ID Mobile. Roaming is activated both on my Android phone and the ID Mobile website, but I still cannot access data services. 

When I try to access data, I get a notification saying that I 'may be out of data for Spark NZ". 

Can anyone help me please?

​@JamesCo 

At the time of my replies to this topic very little was known about this new add-on. However there are reports from our fellow customers whom can’t get it working in various countries. So you might be another one.

All I can really suggest to to review what I wrote earlier (about moving the data usage date) or to wait for a member of staff to pick this up - when they take it to private messages for the most part we never know what they did or if they even fixed it as nobody ever comes back to let us know what was tried.

I’m currently in the US with the exact same problem.
Tried clearing partition cache, changed operator manually etc. Nothing works.

Still get the “You may be out of data from <network operator>” message.

id Mobile chat confirmed my bundle is active.

Help?

Hi ​@NicolasT 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues the data add on in the USA. 

Please check your inbox for a private message from us and we will assist you further from there. 

Thanks, 

Nat 

Thanks Daz_S for your useful comments.  From your previous comments I moved the data usage date but still no joy.

It was worth a punt anyway ​@JamesCo and thanks for trying. At least you can say you’ve tried all the options we (the customer) can currently think of.

This roam beyond (currently data) add-on appears to be good on paper, though not so good in the real world. I’d loved to know if anyone on iDM has ever got this working and if so what phone are they using. I simply can’t understand if iDM are saying its active then why isn’t it working. Surely they can see if any data is being used and if not why not.

Anyway happy to see its being taken to PM and I can only hope their solution is not to just give you a refund. This needs fixing ASAP or stop offering the product IMHO.

Update: 3rd day into my 5-day stay in the US, it finally works. Looks like whatever issue was preventing the roaming bundle to credit data while roaming was finally fixed.

My concern now is whether this issue will happen again. I ended up purchasing a data bundle on my second SIM (which worked straight away) and setting mobile data to come from SIM2. 

I travel quite a bit so should I switch provider to someone more reliable?

Have you looked at https://roaming.com for travel eSIM options, ​@NicolasT? 

Update:  I am currently in New Zealand and on day 9 the 10 day roaming add-on has only just started working.  This delay is unacceptable and has caused upset and stress.

My jaw is on the floor! Did you have to make any alterations at your end ​@NicolasT?

Have they said what they did to get it working?

Again I am genuinely shocked to read this ​@JamesCo. Again did you have to make any settings changes to your phone - have they given you a reason as to why it suddenly started working.

Although I’m really pleased to finally read someone has it working IMHO you both should be given a FULL refund as an absolute minimum.

No I made no further alterations. It just started working after I switched back data to the ID-mobile SIM. I received no message about it. And yes, id-mobile said they gave me a refund.

Thanks for that taking the time to reply Nicolas, it really does help with future advice (using this term very loosely as we the customer can only try so much, more so if this is an internal iDM configuration issue)

It just started working after I switched back data to the ID-mobile SIM.

If your iDM SIM is in slot 2 then maybe that could have an effect. iD do prefer their SIM in slot 1 (can’t find a definitive reason why though)

Really happy to see they’re refunding you. Though TBH it should never had got to that stage in the first place!

The Id SIM *was* in slot 1. It’s my second SIM that was in slot 2, and that I switched to for data after the Id roaming packaged failed to work.

Hi ​@NicolasT,

Please let us know if you require further assistance.

If you are still having any issues, please let us know.

Kash

I would be grateful if ID Mobile would get in touch me regarding this issue.

Hey there ​@JamesCo, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler