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Safe search

  • 5 June 2024
  • 7 replies
  • 522 views

Safe search is blocking my browsing but only when using my phone data. It’s fine when I use WiFi. I can’t change the settings in Google as it says someone else is an administrator. It’s only happened since my switch to iD

7 replies

Matthew T
Rank
Userlevel 7
Badge +6

Morning @Bowmonster,

Have you switched off the Adult Content Filter in the iD Mobile app?

Plan → Manage iD Services → Toggle Adult Content Filter to OFF.

Thanks.

iD Community Manager
B
Rank

Adult content is on

 

Matthew T
Rank
Userlevel 7
Badge +6

Try switching it off @Bowmonster, wait 10 minutes and search results should be unblocked. Thanks.

iD Community Manager
B
Rank

Ok, thanks 👍

Kash
Rank
Userlevel 8
Badge +7

Hi @Bowmonster,

Welcome to the Community!

It looks like your query is resolved.

If you still experience any issues, please get back to us here and we would be happy to help.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Rank

Which toggle is on and which toggle is off? Blue/Grey

Tyler
Rank
Userlevel 5
Badge +6

Hey there @MJoyner79, blue will mean it’s turned on, grey will mean it’s turned off.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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