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Question

says im in the wrong country.

  • August 16, 2026
  • 1 reply
  • 10 views

I’m currently in Macedonia but it says I’m in Albania, and getting charged for the wrong band. 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@Matt Hall

 

Thank you for reaching out, and I'm sorry to hear about the confusion regarding your location and the roaming charges you're seeing.

 

When travelling, your handset can sometimes automatically connect to a roaming network that isn't the one you expected. This is why we strongly recommend setting your Bill Cap to £0 before travelling, as this helps prevent unexpected out-of-plan roaming charges.

 

We'd also recommend checking that your handset is correctly configured for roaming and connected to the appropriate network for your location. Please follow our roaming troubleshooting guide here:

 

I'm abroad and roaming is not working – what should I do?

 

The guide includes steps for checking your network selection and roaming settings.

 

If you're still being connected to the wrong network or you're concerned about charges already applied, please contact us via Live Chat so we can complete the necessary security checks and review your account.

 

Owethu