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Question

sending texts and using data in Europe

  • 8 August 2024
  • 1 reply
  • 50 views

I can’t get my roaming data to work in Italy but think it should work in my plan as on phone contract plan. I can make calls but just not text or use data.

Hi @Libby Plowman 

 

Sorry to hear this, what happens when you try to text?

 

Have you tried manually connecting to another network while there? We’d recommend trying to connect to 3 ITA or Wind.

 

Have you tried resetting network settings while roaming?

 

For iPhone;

Settings > General > Transfer or Reset rDevice] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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