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Singapore: how to activate roaming

L
New
 Contributor

I am travelling to Singapore soon but the last time I was there (June), I was not able to use my phone unless it was connected to wifi. Roaming was ON. 

 

What are the steps for being able to make/receive calls and messages?

Best answer by andewhite

Okay @lewisdean, if roaming was turned ON in your iD account and your bill cap is not £0, but is set high enough to cover the costs of calling and texting in Singapore, calls / texts should work.

When you arrive in Singapore you should get a roaming rates message from iD after connecting to their roaming partner’s network.

The iD roaming charges for Singapore are:

 

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • July 8, 2024

Okay @lewisdean, if roaming was turned ON in your iD account and your bill cap is not £0, but is set high enough to cover the costs of calling and texting in Singapore, calls / texts should work.

When you arrive in Singapore you should get a roaming rates message from iD after connecting to their roaming partner’s network.

The iD roaming charges for Singapore are:

 

Forum member (non-iD).
L
New
 Contributor
  • lewisdean
  • New
 Contributor
  • July 9, 2024

Roaming was enabled on my ID account and in my device settings and my bill cap was set to £20. 

 

However, I still did not connect to the local network provider 

 

 

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • July 9, 2024
lewisdean wrote:

Roaming was enabled on my ID account and in my device settings and my bill cap was set to £20. 

 

However, I still did not connect to the local network provider 

 

 

Okay @lewisdean, in that case you might need to ask an iD adviser to check your iD account, and verify the roaming settings. Calls and texts should’ve working regardless, but roaming mobile data might not if the APN settings were incorrect on the handset with the iD SIM.

Forum members can’t access iD customers accounts, to protect their online privacy and security.

Forum member (non-iD).
L
New
 Contributor
  • lewisdean
  • New
 Contributor
  • July 9, 2024

OK, thank you. How do I ask an ID adviser?

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • July 9, 2024
lewisdean wrote:

OK, thank you. How do I ask an ID adviser?

Try https://idmobile.co.uk/live-chat, or send a PM with Facebook Messenger or X (formerly Twitter). 

The advisers work between 9am - 8pm on weekdays - the iD online chatbot works 24/7.

Good luck, @lewisdean.  

Forum member (non-iD).
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • July 24, 2024

Hey there @lewisdean, welcome to Community!

 

Were the live-chat able to help with your issue please?

 

Thanks,

Tyler

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