Hi ​@cnandu 

Have you checked if roaming is turned on your device settings and your iD Mobile app?

Also, we would recommend checking on the iD Mobile app if premium features are enabled on the app.

Anika

Anika,

I have enabled roaming on my device and there’s no cap on spending. How do I enable premium features on the app? Please explain. 
 

I definitely need to receive SMS from my bank in India to register my phone with the new SIM. This is vitally important. Is there a customer service telephone number or email that I can use? 
 

If this doesn’t get sorted, I will have to go back to my old network provider so please sort it out for me

Hey there ​@cnandu, you’ll need to login to the iD Mobile app/website to enable premium SMS (text messages) on your iD Mobile device. This can be found in your settings when logged in.

To confirm, are you in the UK, trying to receive this text?

Thanks,

Tyler

Yes, I am in the UK and the SMS is sent from here to India for authentication. This will be followed by OTP as SMS from the bank in India. 

Without this I can't register my app and can't access my bank account. 

Hey there ​@cnandu, no problem. Have you enabled international settings and premium messages via the iD Mobile app/website please?

You may also need to increase your bill cap, to allow for the texts to come through, even if they aren’t charged via the iD Mobile app/website when logged in also.

Thanks,

Tyler

Done all that 

OK ​@cnandu  we may need to log this with our technical team.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.