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“Sorry, your service does not allow access to this number”.

  • September 11, 2024
  • 3 replies
  • 81 views
M
Active Contributor
  • MrM
  • Active Contributor
  • 5 replies

I'm trying to call numbers in the Netherlands and keep getting this message. I have unlimited call minutes and well within data limit. What is the problem?

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7861 replies
    • September 12, 2024

    Hi @MrM 

     

    Are you calling from the UK to the Netherlands?

     

    If so, these calls are chargeable as extra.

     

    https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • MrM
    • Author
    • Active Contributor
    • 5 replies
    • January 7, 2025

    No, I was calling in the Netherlands to other numbers in the Netherlands and in France. So much for ‘free roaming in EU’!!!

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • January 7, 2025

    Hey there ​@MrM, sorry to hear that.

     

    Were you calling a regular mobile phone number, or a different type of number please?

     

    Thanks,

    Tyler

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