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"Sorry your service does not allow access to this number" when calling Australian number

  • February 27, 2025
  • 3 replies
  • 60 views
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New
 Contributor

When I try to call an Australian number (the international mobile number for myGov +61 1300 169 468) it tells me “Sorry your service does not allow access to this number”. I have international calls enabled and a £10 bill cap.

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • February 27, 2025

    Hey there ​@flexbutcher, sorry to hear that.

     

    Have you been able to call this number before with us?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • flexbutcher
    • Author
    • New
 Contributor
    • 1 reply
    • February 27, 2025

    No, I’ve never tried calling it before.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • February 28, 2025

    Hey there ​@flexbutcher, sorry to hear that.

     

    Have you tried calling the number from another device if possible at all to see if it works?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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