Skip to main content

South Africa..roaming on but cant access data

  • October 30, 2024
  • 3 replies
  • 129 views
S
Active Contributor

I can't access data despite having roaming on.

I get this message when I try to connect to ID mobile

 

    This topic has been closed for replies.

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 30, 2024

    Hey there @SaraR, sorry to hear that.

     

    Do you have data roaming enabled via both the iD Mobile app/website, and your phone’s own settings?

     

    Also, have you increased your bill cap via the iD Mobile app/website to allow for charges to go through for roaming in South Africa?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tiffany Beard
    New Contributor
    • Tiffany Beard
    • New Contributor
    • December 28, 2024

    I am struggling with using any data on my ad on whilst I’m in South Africa. I have tried turning my phone on and off and I’ve tried resetting my network settings. 
     

    please help

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • December 28, 2024

    Hey there ​@Tiffany Beard, sorry to hear that.

     

    Due to your issue being time-sensitive, please contact our live-chat ASAP for further assistance:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement