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South Africa..roaming on but cant access data

  • October 30, 2024
  • 3 replies
  • 95 views
S
Community Member

I can't access data despite having roaming on.

I get this message when I try to connect to ID mobile

 

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • October 30, 2024

    Hey there @SaraR, sorry to hear that.

     

    Do you have data roaming enabled via both the iD Mobile app/website, and your phone’s own settings?

     

    Also, have you increased your bill cap via the iD Mobile app/website to allow for charges to go through for roaming in South Africa?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tiffany Beard
    New
 Contributor
    • Tiffany Beard
    • New
 Contributor
    • 1 reply
    • December 28, 2024

    I am struggling with using any data on my ad on whilst I’m in South Africa. I have tried turning my phone on and off and I’ve tried resetting my network settings. 
     

    please help

     

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • December 28, 2024

    Hey there ​@Tiffany Beard, sorry to hear that.

     

    Due to your issue being time-sensitive, please contact our live-chat ASAP for further assistance:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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