Hey there @SaraR, sorry to hear that.

Do you have data roaming enabled via both the iD Mobile app/website, and your phone’s own settings?

Also, have you increased your bill cap via the iD Mobile app/website to allow for charges to go through for roaming in South Africa?

Thanks,

Tyler

I am struggling with using any data on my ad on whilst I’m in South Africa. I have tried turning my phone on and off and I’ve tried resetting my network settings. 
 

please help

Hey there ​@Tiffany Beard, sorry to hear that.

Due to your issue being time-sensitive, please contact our live-chat ASAP for further assistance:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler