I have not been able to receive any 4g or 5g connection the past 2 days. All I get is H+. I had come back from holiday and had connected/disconnected to airplane mode and restarted my connection and separately, my phone. My Internet was fine abroad receiving 4G. Since coming back I have only got H+ and this is in multiple locations I.e. airport, travel and now at home. Anything obvious I'm missing?
Suddenly not receiving 4G/5G
Userlevel 5
+6
Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.
Please also try restarting your phone and resetting network settings.
If issues persist, you may need a free replacement SIM card, so please contact our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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