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Topped up but no internet.

  • June 10, 2024
  • 1 reply
  • 23 views

I'm in France. Despite the app saying I'd used 23 out of my 30 GB roaming it told me I'm out of data. I used a WiFi source to buy 6 GB but I cannot get any internet.

I have a signal and can make calls but it's as though it thinks I've no data still. 

 

Any ideas? Thanks.

 

 

Best answer by Tom

Hi @Frank Wilkinson 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • June 24, 2024

Hi @Frank Wilkinson 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom