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trying to call Bermuda and roaming is on but not able to as reached my cap? I have unlimited etc - why is this not going through?


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trying to call Bermuda and roaming is on but not able to as reached my cap? I have unlimited etc - why is this not going through?

5 replies

andewhite
Platinum 
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  • August 5, 2024

Calling Bermuda from the UK requires that the INTERNATIONAL calling option is ON, in your “My iD Account” online, @Sw21


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  • August 5, 2024

It is. Still not working


andewhite
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  • August 5, 2024
Sw21 wrote:

It is. Still not working

Maybe ask iD customer service for assistance? 

Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.
🍀


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  • August 5, 2024

Thanks 🙏 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 12, 2024

Hi @Sw21 

 

Is your bill cap high enough to support calls from the UK to Bermuda?

 

Tom