Hi ​@MRS0DDY,

Thanks for getting in touch, and we’re really sorry to hear your roaming bundle hasn’t been working in Turkey.

If you’re still in Turkey, we’d recommend trying a different roaming partner network, as this can often resolve the issue even when one network won’t connect properly.

Please try the following:

• Go to Settings
• Open Mobile Network / Connections
• Tap Network Operators / Network Selection
• Turn Automatic selection OFF
• Try manually connecting to:
• Turk Telekom / AVEA
  • Vodafone TR
  • Turkcell

After selecting the network:

• Make sure Data Roaming is switched ON
• Restart the phone
• Toggle Airplane Mode ON for 30 seconds, then OFF again

If you’re already back in the UK, or heading back shortly, please contact our Live Chat team and they’ll be able to review the issue further and discuss any refund options available based on the circumstances.

We’re sorry again for the inconvenience caused and hope this helps get you connected.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you. I have tried both and to no avail. Still not working. Back in UK in 3 days

Hi ​@MRS0DDY,

We're sorry to hear that the troubleshooting hasn't resolved the issue.

As you'll be back in the UK in a few days, we'd recommend contacting our Live Chat team once you've returned. They will be able to review the issue in full and discuss the roaming bundle with you, including whether the cost of the bundle can be covered given that you were unable to use the service.

We're sorry again for the inconvenience this has caused and hope we can help get things resolved once you're back home.

Regards,

Gemma M

The iD Mobile Social Media Team