Turkey roaming bundle not working

Forum|Forum|3 months ago
May 28, 2026
3 replies
31 views

I left the UK with roaming turned off. I bought the 5 day bundle when we arrived in Trueky but despite everything....off aeroplane mode, switching the phone off and on after turning on roaming, choosing turkcell rather than automatic, ..... nothing is working and I am 4 days into the bundle! How do I get a refund ?

Gemma M

iD Mobile Employee

Hi @MRS0DDY,

Thanks for getting in touch, and we’re really sorry to hear your roaming bundle hasn’t been working in Turkey.

If you’re still in Turkey, we’d recommend trying a different roaming partner network, as this can often resolve the issue even when one network won’t connect properly.

Please try the following:

Go to Settings
Open Mobile Network / Connections
Tap Network Operators / Network Selection
Turn Automatic selection OFF
Try manually connecting to:
Turk Telekom / AVEA
- Vodafone TR
- Turkcell

After selecting the network:

Make sure Data Roaming is switched ON
Restart the phone
Toggle Airplane Mode ON for 30 seconds, then OFF again

If you’re already back in the UK, or heading back shortly, please contact our Live Chat team and they’ll be able to review the issue further and discuss any refund options available based on the circumstances.

We’re sorry again for the inconvenience caused and hope this helps get you connected.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MRS0DDYAuthor

New Contributor

Thank you. I have tried both and to no avail. Still not working. Back in UK in 3 days

Gemma M

iD Mobile Employee

Hi @MRS0DDY,

We're sorry to hear that the troubleshooting hasn't resolved the issue.

As you'll be back in the UK in a few days, we'd recommend contacting our Live Chat team once you've returned. They will be able to review the issue in full and discuss the roaming bundle with you, including whether the cost of the bundle can be covered given that you were unable to use the service.

We're sorry again for the inconvenience this has caused and hope we can help get things resolved once you're back home.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.