I left the UK with roaming turned off. I bought the 5 day bundle when we arrived in Trueky but despite everything....off aeroplane mode, switching the phone off and on after turning on roaming, choosing turkcell rather than automatic, ..... nothing is working and I am 4 days into the bundle! How do I get a refund ?
Question
Turkey roaming bundle not working
+10Hi
Thanks for getting in touch, and we’re really sorry to hear your roaming bundle hasn’t been working in Turkey.
If you’re still in Turkey, we’d recommend trying a different roaming partner network, as this can often resolve the issue even when one network won’t connect properly.
Please try the following:
- Go to Settings
- Open Mobile Network / Connections
- Tap Network Operators / Network Selection
- Turn Automatic selection OFF
- Try manually connecting to:
- Turk Telekom / AVEA
- Vodafone TR
- Turkcell
After selecting the network:
- Make sure Data Roaming is switched ON
- Restart the phone
- Toggle Airplane Mode ON for 30 seconds, then OFF again
If you’re already back in the UK, or heading back shortly, please contact our Live Chat team and they’ll be able to review the issue further and discuss any refund options available based on the circumstances.
We’re sorry again for the inconvenience caused and hope this helps get you connected.
Regards,
Gemma M
The iD Mobile Social Media Team
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