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Turkey Roaming Issues

  • January 16, 2025
  • 5 replies
  • 255 views
K
New
 Contributor

Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA. 

 

I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network

 

I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet. 

 

Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country. 

 

Thank you

Best answer by Daz_S

From the looks of it iD need to investigate this.

 

The best way would be via their live chat - https://www.idmobile.co.uk/live-chat

Its a text based format but typing talk to person should put you in direct contact with a human (rather than their chat bot). You would need to fill out certain credentials prior.

 

If they can’t get this working they should also be able to process a refund

 

edit. But tell them you had the automated rate advice text (if you got this as this is needed) and that your phone is displaying the R signifying roaming.

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    5 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • January 16, 2025

    Hi there ​@Khan46012 

     

    From what you’ve just said your phone is connecting just fine - you appear to either automatically and manually be able to connect to one of iD’s roaming partners (there is actually 3 AVEA, Vodafone and Turkcell although Turkcell includes north Cyprus)

     

    So with that I’m guessing the Roam Beyond Data Add-on might not be working as it should

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor
    • Khan46012
    • Author
    • New
 Contributor
    • 1 reply
    • January 16, 2025

    Is there anything I'd be able to do to fix this or would ID mobile have to reset something on their end?

     If it's dnot.possible for it to work then would I be able to get a refund on it as the product does not work as specified. 

     

    Thank you

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • January 16, 2025

    From the looks of it iD need to investigate this.

     

    The best way would be via their live chat - https://www.idmobile.co.uk/live-chat

    Its a text based format but typing talk to person should put you in direct contact with a human (rather than their chat bot). You would need to fill out certain credentials prior.

     

    If they can’t get this working they should also be able to process a refund

     

    edit. But tell them you had the automated rate advice text (if you got this as this is needed) and that your phone is displaying the R signifying roaming.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • January 16, 2025

    Hi ​@Khan46012 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear of the issues you are facing with the service whilst roaming. 

    As Daz_S has advised, we will need to look in to this further and possible raise the issue with our technical team. 

     

    Can you please let us know how you get on with the Live Chat to the team?

     

    Thank you ​@Daz_S for your assistance. 

     

    Nat 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • January 16, 2025

    Hey there ​@Khan46012, sorry to hear that.

     

    Due to the nature of your issue and being time-sensitive, we’d recommend contacting our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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