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unable to call whilst roaming


I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says  my "Mobile Network Service" is disconnected. Why is this?

My wife is  with IDmobile and has exactly the same issue also, so it is not an isolated issue.  What is the cause?

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1213 replies
  • May 17, 2025

You need to use either TIM S.p.A, Vodafone Italy or H3G S.p.A.


  • Author
  • New
 Contributor
  • 1 reply
  • May 18, 2025

It says that my Network is Vodafone Italy,  but states as I said that my Mobile Network Service is disconnected. 


MZone
Platinum 
Contributor
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  • Platinum 
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  • 1213 replies
  • May 18, 2025

Try manually roaming on another one on the list. Network settings and change network selection from automatic. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 20, 2025

Hi ​@sbj1968,

Welcome to the Community!

I hope that you managed to get this resolved with the information ​@MZone provided.

If you require further assistance, please let us know.

 

Kash