Hi there,My phone won’t let me make an International call (I have checked my plan settings and roaming, international calls and premium calls are all showing up as within my plan).It also won’t let me access voicemails. Weirdly, it logs the numbers that called and the length of the message left, but when I call voicemail it says “you have no messages”.Any ideas? I’m loosing my mind trying to figure it out and for some reason the chatbot won’t connect me to an agent. I give my ID number but it consistently says something like “I wasn’t able to connect you to anyone right now. Try again later.”J

Hi @JessicaAndrewsThanks for reaching out, and I’m really sorry for the trouble caused.Even if your plan includes international and premium calls, please double-check that these features are enabled in the iD Mobile app or via my.idmobile.co.uk. Also, make sure your bill cap is set high enough to allow chargeable services like international calls.For voicemail, if you're seeing missed calls but can't access messages, try calling 123 or +447782 333 123 from another phone. If that doesn’t work, restarting your device and checking your voicemail settings in the app may help.If the issue continues, please contact us via Facebook or Instagram, Live Chat, our Community page, or email socialqueries@idmobile.co.uk. We’d love to help get this sorted for you.LamiyaiD Mobile Social Media Team

Unable to make International calls or listen to voicemail

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