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unable to turn on roaming

  • September 16, 2024
  • 2 replies
  • 513 views
Alessia Borys
Community Member

I am abroad and am trying to set up so I can use internet / roaming but the tutorial for how to enable it is incorrect neither the app or the online account has any “extra” etc

and the link I got when I landed abroad from iDmobile doesn’t load

Best answer by raabsfrank

Hi Alessia, can you try these following solutions

  • Enable Roaming on Your Phone:

    • iPhone: Settings > Mobile Data > Mobile Data Options > Data Roaming.
    • Android: Settings > Connections > Mobile Networks > Data Roaming.

  • Enable Roaming via iD Mobile:

    • App: Log in, go to Settings or Account Settings, and look for "Roaming" or "Manage Extras."
    • Online: Log in to the iD Mobile website, go to My Services or Manage My Account, and enable roaming.

  • Manual Network Selection: Go to your phone's Settings > Mobile Networks > Network Operators, and select a network manually.

I hope this will work for you and if still facing same issue then you should generate ticke on support portal……. 

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    2 replies

    R
    New
 Contributor
    • raabsfrank
    • New
 Contributor
    • 1 reply
    • Answer
    • September 17, 2024

    Hi Alessia, can you try these following solutions

    • Enable Roaming on Your Phone:

      • iPhone: Settings > Mobile Data > Mobile Data Options > Data Roaming.
      • Android: Settings > Connections > Mobile Networks > Data Roaming.

    • Enable Roaming via iD Mobile:

      • App: Log in, go to Settings or Account Settings, and look for "Roaming" or "Manage Extras."
      • Online: Log in to the iD Mobile website, go to My Services or Manage My Account, and enable roaming.

    • Manual Network Selection: Go to your phone's Settings > Mobile Networks > Network Operators, and select a network manually.

    I hope this will work for you and if still facing same issue then you should generate ticke on support portal……. 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • September 19, 2024

    Hi @Alessia Borys 

     

    Sorry to hear this, have you tried the above from @raabsfrank? 

      

    Have you tried resetting network settings since roaming? 

      

    Where are you roaming? 

      

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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