Solved

unable to turn on roaming

9 months ago
September 16, 2024
2 replies
487 views

Alessia Borys
Community Member

I am abroad and am trying to set up so I can use internet / roaming but the tutorial for how to enable it is incorrect neither the app or the online account has any “extra” etc

and the link I got when I landed abroad from iDmobile doesn’t load

Best answer by raabsfrank

Hi Alessia, can you try these following solutions

Enable Roaming on Your Phone:
- iPhone: Settings > Mobile Data > Mobile Data Options > Data Roaming.
- Android: Settings > Connections > Mobile Networks > Data Roaming.
Enable Roaming via iD Mobile:
- App: Log in, go to Settings or Account Settings, and look for "Roaming" or "Manage Extras."
- Online: Log in to the iD Mobile website, go to My Services or Manage My Account, and enable roaming.
Manual Network Selection: Go to your phone's Settings > Mobile Networks > Network Operators, and select a network manually.

I hope this will work for you and if still facing same issue then you should generate ticke on support portal…….

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R

raabsfrank
New  Contributor
1 reply
Answer
9 months ago
September 17, 2024

Hi Alessia, can you try these following solutions

Enable Roaming on Your Phone:
- iPhone: Settings > Mobile Data > Mobile Data Options > Data Roaming.
- Android: Settings > Connections > Mobile Networks > Data Roaming.
Enable Roaming via iD Mobile:
- App: Log in, go to Settings or Account Settings, and look for "Roaming" or "Manage Extras."
- Online: Log in to the iD Mobile website, go to My Services or Manage My Account, and enable roaming.
Manual Network Selection: Go to your phone's Settings > Mobile Networks > Network Operators, and select a network manually.