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I am abroad and am trying to set up so I can use internet / roaming but the tutorial for how to enable it is incorrect neither the app or the online account has any “extra” etc

and the link I got when I landed abroad from iDmobile doesn’t load

Hi Alessia, can you try these following solutions

  • Enable Roaming on Your Phone:

    • iPhone: Settings > Mobile Data > Mobile Data Options > Data Roaming.
    • Android: Settings > Connections > Mobile Networks > Data Roaming.

  • Enable Roaming via iD Mobile:

    • App: Log in, go to Settings or Account Settings, and look for "Roaming" or "Manage Extras."
    • Online: Log in to the iD Mobile website, go to My Services or Manage My Account, and enable roaming.

  • Manual Network Selection: Go to your phone's Settings > Mobile Networks > Network Operators, and select a network manually.

I hope this will work for you and if still facing same issue then you should generate ticke on support portal……. 

Hi @Alessia Borys 

 

Sorry to hear this, have you tried the above from @raabsfrank? 

  

Have you tried resetting network settings since roaming? 

  

Where are you roaming? 

  

Tom

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