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unable to use phone abroad

  • July 4, 2024
  • 4 replies
  • 422 views

Just been to spain and unable to yse my phone abrosd for texts and calls 

Best answer by andewhite

Was your roaming turned ON in your iD account, @Mandy58

If it was turned OFF, using your iD SIM for calls and texts in Spain wouldn’t work.

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 4, 2024

Was your roaming turned ON in your iD account, @Mandy58

If it was turned OFF, using your iD SIM for calls and texts in Spain wouldn’t work.


  • Author
  • New Contributor
  • July 5, 2024

Yes roming on in phone an id app 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 5, 2024

Yes roaming on in phone an id app 

In that case, you might have an iD account or SIM problem, @Mandy58.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2024

Hi @Mandy58,

Welcome to the Community!

I hope that you managed to get your issue resolved.

If you still require assistance, please get back to us here or contact our Live Chat Team.

 

Kash