USA add on not working

Hi ​@Fadgeboy,

Welcome to the Community!

Sorry to hear that you are unable to use the add-on.

Firstly please ensure that the settings are correct by checking the link below:

• How do I enable Roaming? F.A.Q.

If the add-on still doesn’t work we can look at a credit refund once the add-on expires if there is no usage.

Kash

Can you look at this matter please as I was unable to use the add on after all settings were adjusted  thanks 

Hey there ​@Fadgeboy, sorry to hear that. To clarify, were you able to purchase the add-on, and it didn’t work at all?

Are you back in the UK now, and has the add-on expired yet?

Thanks,

Tyler

Did purchase add on and didn't work at all and also returned to Uk

Hey there ​@Fadgeboy, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks,

Tyler