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New Contributor
RobEvans
New Contributor
July 15, 2026
Question

USA Roam Beyond not working

  • July 15, 2026
  • 3 replies
  • 31 views

I purchased a roam beyond package for USA the day I arrived and it is not working.  I have tried all the tips on the community and still is not working.  I am not a happy customer!  ID,  please can you get this working for me as I really need data roaming whilst in the US.  I have already missed 2 days of my allowance I purchased.   

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 15, 2026

    Hi ​@RobEvans, 

     

    Thank you for reaching out.

     

    I do apologise that you are unable to roam in the USA. Please visit the link for assistance: I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

     

    Owethu

    New Contributor
    RobEvansAuthor
    New Contributor
    July 18, 2026

    Thanks.     I've tried all the help options and to no avail.  It seemed to work at one point, albeit slowly,  but back to normal connection now.  I am in an urban built up area so there should be signal.  Please can you get this working for me?  I will be looking for a refund if not.  

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 20, 2026

    Hi ​@RobEvans, 

     

    I do apologise that the issue was not resolved. Please contact Live Chat where you will be able to get through to an agent that can look into the account for you. 

     

    Owethu

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