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usa roaming fails to work

  • April 21, 2025
  • 5 replies
  • 76 views

After two purchases of £20 bolt on for USA in past month neither working whilst here .All the usual advice taken on board but to no avail. Can get a refund ?

Best answer by Tyler C

Hey there ​@Fadgeboy, I’ve responded to you via your other post.

 

Thanks,

Tyler

5 replies

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  • iD Mobile Employee
  • April 21, 2025

Hello ​@Fadgeboy 

 

Thank you for getting in touch. 

We are very sorry to hear you have experienced issues with the data roaming add on in the USA. 

Can you please confirm if both of the add ons have now expired? If not, what steps have been taken to troubleshoot the issue?

 

Thanks, 

 

Natalie 


  • Author
  • New Contributor
  • April 25, 2025

Have taken all steps as advised through ID community. 
:    Turn mobile off and on

:    Rebooted mobile

:    SIM card in and out

:    Tried different networks

:    Left iPhone off for extended period

All failed to enable data roaming 

As can be seen from usage there has been none


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 26, 2025

Hey there ​@Fadgeboy, we’re very sorry to hear that. Are you still abroad now, or back home, and is the add-on still active or expired?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • April 26, 2025

Hello

add on has now expired and I have returned home thanks


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 27, 2025

Hey there ​@Fadgeboy, I’ve responded to you via your other post.

 

Thanks,

Tyler