usa roaming fails to work

Hello ​@Fadgeboy 

Thank you for getting in touch. 

We are very sorry to hear you have experienced issues with the data roaming add on in the USA. 

Can you please confirm if both of the add ons have now expired? If not, what steps have been taken to troubleshoot the issue?

Thanks, 

Natalie 

Have taken all steps as advised through ID community. 
:    Turn mobile off and on

:    Rebooted mobile

:    SIM card in and out

:    Tried different networks

:    Left iPhone off for extended period

All failed to enable data roaming 

As can be seen from usage there has been none

Hey there ​@Fadgeboy, we’re very sorry to hear that. Are you still abroad now, or back home, and is the add-on still active or expired?

Thanks,

Tyler

Hello

add on has now expired and I have returned home thanks

Hey there ​@Fadgeboy, I’ve responded to you via your other post.

Thanks,

Tyler