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Used an e-sim abroad, now lost iD on my phone

Lesley Hall
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I downloaded an e-sim while in New York, but now I'm back my iD network has disappeared.  How do I get it back?

Best answer by andewhite

Okay @Lesley Hall, if the iD SIM is still in your handset, maybe try setting it as the default / primary line. 

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andewhite
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  • andewhite
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  • June 25, 2024

Okay @Lesley Hall, if the iD SIM is still in your handset, maybe try setting it as the default / primary line. 

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Lesley Hall
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  • Lesley Hall
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  • June 25, 2024
andewhite wrote:

Okay @Lesley Hall, if the iD SIM is still in your handset, maybe try setting it as the default / primary line. 

Thanks - after a long ‘live chat’ conversation with Customer Support, they switched my account to an iD e-SIM to solve the problem.

 

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