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Using phone in Canada

  • June 17, 2018
  • 1 reply
  • 1893 views
K
Community Member
Hi, I am travelling to Canada for a few weeks and I notice that the roaming charges are very expensive for calls, messages and data. Is there any add-on I can purchase to use my phone in Canada or are the rates fixed and I'll just have to rely on wifi? Thanks

Best answer by Chloe B

Hi @katmcclintock

I am afraid we do not offer add-on's for roaming 😞

If you wish to use the internet while in Canada we would recommend connecting to WiFi.

Remember to turn data roaming off in the app and on the handset; this will prevent any shock charges! We would also recommend ensuring your cap is set to £5, to stop any large bills.

Let us know if you need anything else,

Chloé.
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    iD Mobile Employee
    • Chloe B
    • iD Mobile Employee
    • 67 replies
    • Answer
    • June 19, 2018
    Hi @katmcclintock

    I am afraid we do not offer add-on's for roaming 😞

    If you wish to use the internet while in Canada we would recommend connecting to WiFi.

    Remember to turn data roaming off in the app and on the handset; this will prevent any shock charges! We would also recommend ensuring your cap is set to £5, to stop any large bills.

    Let us know if you need anything else,

    Chloé.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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