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Using phone in Canada

  • June 17, 2018
  • 1 reply
  • 1893 views

Hi, I am travelling to Canada for a few weeks and I notice that the roaming charges are very expensive for calls, messages and data. Is there any add-on I can purchase to use my phone in Canada or are the rates fixed and I'll just have to rely on wifi? Thanks

Best answer by Chloe B

Hi @katmcclintock

I am afraid we do not offer add-on's for roaming 😞

If you wish to use the internet while in Canada we would recommend connecting to WiFi.

Remember to turn data roaming off in the app and on the handset; this will prevent any shock charges! We would also recommend ensuring your cap is set to £5, to stop any large bills.

Let us know if you need anything else,

Chloé.
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1 reply

  • iD Mobile Employee
  • 67 replies
  • Answer
  • June 19, 2018
Hi @katmcclintock

I am afraid we do not offer add-on's for roaming 😞

If you wish to use the internet while in Canada we would recommend connecting to WiFi.

Remember to turn data roaming off in the app and on the handset; this will prevent any shock charges! We would also recommend ensuring your cap is set to £5, to stop any large bills.

Let us know if you need anything else,

Chloé.