Hi ​@Graydog68 ,

I am really sorry to hear about the ongoing 5G issues, we understand how disruptive this must be, especially when you're on the move.

Please check our network status checker for updates in your area. If the issue persists, we’d love to help investigate further. Kindly DM us or email socialqueries@idmobile.co.uk with your account details so we can escalate this to our technical team.

Lamiya
iD Mobile Team

Well after a day of ID misleading and playing games to dance around and not solve the problem..... We are over seas with no data or mobile.

They seem to be so busy they can't even remember what they have said in the messaging.

Really and truly very poor service.

None the less they have been placed in breach of contract.

But let's face it.... They don't care about I e or two customers..…

We are very sorry to hear this ​@Graydog68 

Have you manually selected all of the available networks to check if they work?

If you are unsure on this please let us know the country you are in and the make/model of the handset. 

Thanks, 

Natalie 

Thank you for your reply Natalie 

Yes been round the houses with ID staff today…

Very sad to say feel those who I have the miss fortune to deal with did not represent the company honesty.

I have removed the SIM and as ID have breach the contract placed a termination order on them 

I requested the senior staff contact me . 

The response was from the ID staff ... You contact them... Try them 2-3 times they should of pick up ..

I haven't got the time to spend.

Please see me emaila and provide me with my PAC/PUC number whatever they call it now. .

I'm going to another company that might give a ... 

Based on the information you’ve given, it seems your device is connecting to one of iD Mobiles’ Spanish roaming networks but the data performance is poor. Is that accurate?

It could simply be that the roaming network you’re connected to has poor data speeds or is experiencing an ongoing fault. In that case, I’d be sorry but there’s nothing IID Mobile can do. The only option is to try connecting to another network. Is your device set to automatically connect to a mobile network or have you switched it to manual mode and manually selected one of iD Mobiles’ Spanish roaming partner networks? These are Vodafone, Telefonica, Xfera or Orange.

If you’re fed up and just want a PAC then ignore my question above and request one once you return back to the UK. To request a PAC (Porting Authorisation Code), text 'PAC' to 65075 from the mobile number you wish to keep.

Hi ​@Graydog68,

We are sorry that you are having issues abroad.

If your handset is connecting to the network and roaming is enabled but you are not receiving strong coverage, there isn’t much that we can do.

The coverage strength is down to the network partners coverage abroad and it can vary depending on the area.

Kashif

Thank you for you comment.

When the network is full strength and connection is good and an EE SIM next to me has no problem.…

Seems ID are also incapable of doing anything 

Other than playing games 

Hi ​@Graydog68 ,

We’re really sorry to hear about the trouble you’re having, we know how frustrating it is when things don’t work as expected, especially when other networks seem fine.
To help us get this sorted, please try the following:

-Restart your phone and check if the issue persists.
-Manually select the iD Mobile network in your phone’s settings.
-Check your coverage using our Coverage Checker.

If the problem continues, please get in touch via Facebook, Instagram, Live Chat, our Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to investigate further and get things working for you

Lamiya

Done all that

And 

CS all day yesterday via WhatsApp and email.... Less than helpful 

When ID could not solve it, I asked for an emergency Esim... Oh how I got spun round the houses in that.

I've just bought an Orange travel SIM to get me by and termined the contract 

What's our.... I think I've been the subject of an attempt SCAM this week. Trying to sort this SIM out.

The people who claim to be from ID just give the impression they are not ID.. and realised today their emails are @gmail…

You’re posting on a public forum accessible to everyone. Reputable businesses and certainly major telecommunications companies wouldn’t use Gmail for email communications.

Well I don't know what is happening but after 7 months of the first post I have exactly the same problem, ride from UK all France to Barcelona,and only here I don't have data, I have normal 2g data 0, I already try all other networks manually nothing works…

And I need my data to be able to have map to my ride. 

If is not sorted till tomorrow we'll. One more costumer leaving 

Hi ​@Empir3,

We're sorry to hear you're still experiencing issues with your data in Spain.

Please make sure that you're connected to one of iD Mobile's roaming partners in Spain:

• Movistar
• Yoigo

We'd recommend manually selecting each network and testing your data connection after connecting.

You should also check that:

• Data Roaming is enabled
• Mobile Data is enabled
• Airplane Mode has been turned on for 30 seconds and then back off
• The phone has been restarted after changing networks

If you're showing signal and can access basic services but mobile data isn't working, it may be that the device hasn't properly registered for data services on the roaming network.

We appreciate that having data available for navigation is important, especially while travelling. If the issue continues after trying both Movistar and Yoigo, please contact our Live Chat team so they can investigate further. You can reach them here: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma 

Thank you for the hints, but before I even leave the comment I tried everything, I even had manual settings for the network, since I know a bit of mobile network ... 

By the way for the future day to other customers to select  manually Vodafone in Barcelona since is the only network is working on this area

Hi ​@Empir3,

Thanks for your response. 

We're glad to hear you've managed to get connected, and we appreciate you sharing your findings. Information like this can be helpful for other customers who may experience similar issues while travelling.

We hope the rest of your trip goes smoothly.

Regards,

Gemma M

The iD Mobile Social Media Team