Solved

visited germany and Netherlands and got charged for rest of world roaming. is this correct?

Forum|Forum|9 months ago
April 25, 2025
2 replies
98 views

Nikki Tarr
Community Member

Best answer by WelshPaul

It’s likely that you either connected to a country whose border you were near, that’s not included in iD Mobile’s inclusive EU roaming package, or you travelled through one of these countries.

Or, it’s likely that you were charged for going out/near to the sea, and connected to the maritime network.

I’d recommend contacting iD Mobile’s live-chat to investigate these charges further for you if you need:

https://www.idmobile.co.uk/live-chat

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|9 months ago
April 25, 2025

It’s likely that you either connected to a country whose border you were near, that’s not included in iD Mobile’s inclusive EU roaming package, or you travelled through one of these countries.

Or, it’s likely that you were charged for going out/near to the sea, and connected to the maritime network.

I’d recommend contacting iD Mobile’s live-chat to investigate these charges further for you if you need:

https://www.idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+24

Tyler C
iD Mobile Employee
Forum|Forum|9 months ago
April 26, 2025

Hey there @Nikki Tarr, sorry to hear that.

As kindly advised by @WelshPaul, it is likely you went through a country that isn’t included in the EU roaming or near one of their borders, or connected to the maritime network when out at sea.

What countrie(s) did you travel to, and which did you go through as well please?

Also, did you go out to, or near the sea at all?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.