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why cant i use my phone from USA to ring uk? if i need to increase my limit how do i do it?

  • June 13, 2024
  • 1 reply
  • 232 views

Karen Andrew
Community Member

Currently in USA and am unable to use the phone. How do I make it work so I can call uk and use data?

Best answer by Tom

Hi @Karen Andrew 

 

Your bill cap will need to be high enough to support the extra charges a call from the USA to the UK would cost, you’ll be able to change your bill cap in the iD Mobile app/website.

 

Charges associated with using your plan in the USA can be found below;

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • July 1, 2024

Hi @Karen Andrew 

 

Your bill cap will need to be high enough to support the extra charges a call from the USA to the UK would cost, you’ll be able to change your bill cap in the iD Mobile app/website.

 

Charges associated with using your plan in the USA can be found below;

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Tom