why is my plan not working in France? | iD Mobile Community
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why is my plan not working in France?

  • July 8, 2024
  • 2 replies
  • 76 views

Tracey Thompson
Community Member

My daughter’s ID iPhone is not working in France, I have checked that roaming is enabled on the app and the phone, however she hasn’t even received the standard text as she entered the country. She has used the plan in Spain previously with no issues. Any advice appreciated.

Best answer by andewhite

Despite what the iD app reports, your daughter’s roaming might actually be turned OFF in her iD account, @Tracey Thompson.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 8, 2024

Despite what the iD app reports, your daughter’s roaming might actually be turned OFF in her iD account, @Tracey Thompson.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2024

Hi @Tracey Thompson,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance you can get back to us here.

 

Kash