I can't make calls or send texts internationally from my SIM. What should I do?

If you can’t make international calls or send texts internationally on your phone, follow these steps to get back on track:

To make international calls or send texts internationally, you need to enable ‘International’ and ‘Premium’ in the iD Mobile app or on my.idmobile.co.uk:

1. Open the iD Mobile app or log-in to my.idmobile.co.uk.
2. Tap ‘Plan’.

3. Scroll down.

4. Tap ‘Manage your iD services’.

5. Tap the toggle to Enable International and Premium. Tap ‘Save’ to confirm your changes.

International calls and texts are chargeable. Therefore, you need to adjust your Bill Cap to make them. Here’s how:

• How do I set or change my Bill Cap? F.A.Q.

If none of the above works, simply chat to our Live Chat team, who should be able to assist.