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Replies posted by andewhite

9828 Replies

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Oldest first

Pete CumberlidgeNewbie

asked in Your Phone & SIM.

no signal

Unfortunately @Pete Cumberlidge, the iD Mobile online coverage checker only shows a theoretical prediction of the mobile signal at any given location, based on computer models.The iD Mobile coverage checker displays some caveats in the small-print, below the results: For actual coverage, the https://mastdata.com site has information for many locations in the UK.

Pete CumberlidgeNewbie

asked in Your Phone & SIM.

no signal

How did you check coverage, @Pete Cumberlidge? Unfortunately, majority of the online coverage checkers only show a theoretical prediction of the mobile signal expected at any given location. The reality can sometimes be much better, or far worse than predicted. The https://mastdata.com online site has real-world reception for many locations in the UK. ,

jableyNewbie

asked in Pay As You Go

My bill is still wrong

Unfortunately, I don’t think the amount paid each month gets reduced at the end of the minimum term of an iD contract, @jabley. Unless you’ve successfully changed or upgraded to a SIM only plan, when your minimum-term finished, monthly payments don’t change.🍀

asked in Your Phone & SIM.

Not receiving OTP abroad

Do you both bank with the same company, @Ian1951? Perhaps there’s an issue with the SMS bulk aggregator your bank use to get an SMS from their banking systems, to your mobile device.

Adrian MihailNewbie

posted in Coverage & Network

very bad signal( i feel scammed)

Totally agree, and I do get much better signal away from home in general. However, there is a huge difference between “theoretical prediction” & Gross over promising 🤣 Perhaps the iD WiFi Calling service could be an alternative for indoors at home, @OAKUK59 - assuming you’ve got a home Wi-Fi network.

Adrian MihailNewbie

posted in Coverage & Network

very bad signal( i feel scammed)

Pretty much in the same boat. Image shows pre order coverage in my locality but rarely hit 1 bar, if I'm lucky. New S24 Ultra, Unlimited, but such poor network coverage. Unfortunately, the online coverage checker only shows a theoretical prediction of the mobile signal expected at that location, @OAKUK59. The actual signal might be better or worse than forecast by the iD coverage checker. Like other providers, the iD Mobile coverage checker has a caveat in the small-print: The https://mastdata.com online site has real-world reception for many locations in the UK.

asked in Your Phone & SIM.

Not receiving OTP abroad

Given you might’ve been using the same iD PAYG account for 10-years, have you ever received a replacement iD SIM card during this time, @Ian1951? It could be an issue with your iD SIM card. You should not be charged for just connecting to the mobile network of one of iD Mobile’s roaming partners, @Ian1951.

Tony BaileyCivilian

asked in Ask a question.

SIM for data

Does the dongle or laptop manufacturer have an admin app or web interface for their SIM capable modem device, @Tony Bailey?If there’s an app or web interface, it might allow you send/receive text messages.

Scott_lovCivilian

asked in Ask a question.

App update required?

The iD app should just reflect the number you wanted to keep, once the switch from your old provider to iD Mobile has happened, @Scott_lov. It can sometimes take a day or two before the self-service iD app and “My iD Account” online applications show the ported number.

Nico KearnsCivilian

asked in Your Phone & SIM.

Apple Celluar Watch

Perhaps when you buy an eSIM iD plan for your Apple watch, @Nico Kearns.https://www.idmobile.co.uk/sim-only-deals

asked in Pay As You Go

Legal Action over refund

The small claims court might be the least expensive option, @JosephK. Not sure going legal will speed up recovery of the credit amount you’re due though.Normally, like most other UK pay monthly mobile service providers, any credit due is returned via the direct debit you used for your iD account, the next billing cycle after account closure.

Nico KearnsCivilian

asked in Your Phone & SIM.

Move from a physical SIM to an eSIM

Might not be possible currently, @Nico Kearns. Online iD eSIM help & support articles don’t seem to cover this process, merely how to change from an eSIM to physical SIM card.

Augusto Toshihiro UeharaNewbie

asked in Ask a question.

How can I view my current roaming usage?

The itemised costs - if incurred - should be shown in the monthly bill covering the time period spent outside the free roaming destinations, @Augusto Toshihiro Uehara.You can also use a web browser to look at your iD account, from https://my.idmobile.co.uk.

BeedNewbie

asked in Your Phone & SIM.

Switching Issue

Odd messages may still go to your old phone, if they’re sent (to you) using iMessage or Google RCS protocol, and your old phone is connected to a Wi-Fi network. The protocol used depends on make and model of your old phone, @Beed.

Gemma MannNewbie

asked in Your Phone & SIM.

Error 38 when replying to a text (shortcode)

I'm having the exact same issue when trying to reply to 60118 (BT), and have checked and reset my settings The earlier posts appear to reference short-code 61998, @TheDJHut. These short-codes might not be supported on the iD Mobile network, perhaps because iD Mobile aren’t members of the UK “Shortcode Management Group” (SCMG).

VJOwenCivilian

asked in Ask a question.

Registering phone number on new app

You could try reporting your new iD app issue/s as per this forum article, @VJOwen. 🍀

Susan McCarthyNewbie

asked in Ask a question.

data roaming in france

Apparently iD will send an SMS once your data usage reaches a certain threshold, @Susan McCarthy.

JbaileyCivilian

asked in Ask a question.

direct debit

You usually get an email several days before your direct debit payment is due to be collected, @Jbailey. The iD Live Chat service is at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

Susan McCarthyNewbie

asked in Ask a question.

data roaming in france

Unfortunately, you can’t check your mobile data usage from your iD account during a billing period, @Susan McCarthy. You can check mobile data usage on your phone though. Most iD plans have a 30GB/month roaming mobile data allowance for France.

BeedNewbie

asked in Your Phone & SIM.

Switching Issue

Is your old service provider’s SIM card still working, @Beed? Sounds like your switch might’ve gone wrong - be careful what you do next if you want keep your mobile number.

Lilblondie1981Civilian

asked in Your Phone & SIM.

upgrade my phone to a monthly phone contract

Try calling the iD sales team, @Lilblondie1981 - get in-touch on 020 7139 1397.🍀

Lisa AspinallNewbie

asked in Ask a question.

Sim Not Working

Perhaps get a replacement iD SIM card, @Lisa Aspinall. Pop into any Currys store, or use the online iD Live Chat service, to obtain a replacement iD SIM card.

Cherylb123Newbie

asked in Ask a question.

roaming

In my recent trips overseas, I’ve noticed local SIM cards are available to purchase in the arrivals hall at overseas airports.Although on my trips abroad, I’ve used a data-only eSIM plan for roaming mobile data, which has worked well for me.

joe normanCivilian

asked in Ask a question.

Live Chat not working NO WAY TO CONTACT ID

Perhaps your iD account has been blocked or suspended for some reason, @joe norman. When Live Chat doesn’t seem to work, sometimes the following helps: Allowing popup windows in your web browser Using a different web browser Using an incognito / in-private window in your web browserThe iD Mobile chatbot works 24/7, and the advisers work until 8pm on weekdays.

Cherylb123Newbie

asked in Ask a question.

roaming

Perhaps pop your phone in flight mode, and use some free local Wi-Fi networks while over in Antigua and Barbuda.

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