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Move from a physical SIM to an eSIM


Nico Kearns
Community Member

I have a physical SIM card how can I move to an eSIM?

Best answer by Tom

Hi @Nico Kearns 

 

You’ll be able to switch from an existing physical SIM card to an eSIM at any time, you’ll need to request a replacement eSIM which can then be activated.

 

 

Tom

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andewhite
Platinum 
Contributor
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  • Platinum 
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  • 11649 replies
  • April 30, 2024

Might not be possible currently, @Nico Kearns

Online iD eSIM help & support articles don’t seem to cover this process, merely how to change from an eSIM to physical SIM card. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • May 2, 2024

Hi @Nico Kearns 

 

You’ll be able to switch from an existing physical SIM card to an eSIM at any time, you’ll need to request a replacement eSIM which can then be activated.

 

 

Tom


Roger Perfield
New
 Contributor

Can I request a replacement esim


andewhite
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  • Platinum 
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  • 11649 replies
  • May 3, 2024
Roger Perfield wrote:

Can I request a replacement esim

 

This forum article explains how to do this, @Roger Perfield

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • May 4, 2024

Hi @Roger Perfield,

Welcome to the Community!

I hope that the article has assisted you with your query.

If you require further assistance, please let us know.

 

Kash


  • New
 Contributor
  • 1 reply
  • December 21, 2024

I would like to switch from a physical SIM to an eSIM, but retain the same number.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • December 21, 2024

Hi  ​@Headcase,

Welcome to the Community!

Please follow the link ​@andewhite provided.

 

 

Kash