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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Replies posted by Mohammed

7960 Replies

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Oldest first

Chris ParkesNewbie

posted in Plans & Upgrades.

Changing tariffs to a lower cost tariff

Hey @Chris Parkes,Are you on a handset contract or SIM only plan?When did you purchase the contract?Have you changed plans recently? Mohammed

9 months ago

Hayley PerrinNewbie

asked in Your Phone & SIM.

missing charger

Hey @Anna Tierney,Is this one of the free gifts shown here: https://www.idmobile.co.uk/claim-your-offer Step 1:Order a Samsung Galaxy A14, A34 5G, A54 5G or S22 between 26/07/23 - 08/08/23 or whilst stocks last on selected tariffs and receive a Belkin 20w USB-C Mains Charger (White colour) worth £17.99, at idmobile.co.uk only.Step 2:Belkin 20w USB-C Charger will be dispatched with order. Offer is non-transferable, no cash alternative. If the purchase is returned the Belkin 20w USB-C Charger must also be returned. Subject to credit check and minimum term. 18+ only. Monthly price may increase in line with Consumer Price Index (CPI)+3.9%. Standard Network Terms and Conditions apply. If so, this is only available on selected tariffs so likely the one you ordered is not applicable for the offer.Mohammed

9 months ago

V_JupaCivilian

posted in Your Phone & SIM.

wrong colour handset received

Hey @V_Jupa,We don’t offer exchanges so if you have ordered the wrong colour, we’d need to setup a full return and once it’s returned, you will need to purchase a new contract in the correct colour which will be subject to it’s own credit check.Alternatively, you can get a case of the colour you’d like which both adds protection and covers up the handset colour.Mohammed

9 months ago

Daniel DaviesNewbie

asked in Ask a question.

Signal coverage awful - worst I have ecperienced

Hey @Daniel Davies,If you are outside of the returns period, you can get a PAC code via the above steps.You’ll be charged however for a notice period for cancelling before the minimum term has expired.If you get stuck getting a PAC code, let us know. Mohammed

9 months ago

Ian RRookie

asked in Ask a question.

Switching to Sim Only with iD Mobile v. Upgrade and keeping my existing Phone Number.

Hey @Joe Ali,You can upgrade in the last 30-days of your contract to a SIM only plan.Just log into the iD app/accountClick My Account then UpgradeFind SIM only and select the plan you want.Please make sure you are not submitting a credit check or being asked for address history, nor setting up a new Direct Debit during the checkout process.If you are being asked this, you will have gone onto a new contract by clicking onto the wrong link somewhere.Mohammed

9 months ago

dwilde17Newbie

asked in Ask a question.

Proof of Usage

Hey @dwilde17,We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Mohammed

9 months ago

Ewan137Newbie

asked in Ask a question.

phone order

Just checking if you received an update on your order? because iv not received anything yet. 4 days now. Hey @stejones30,What is it that you ordered? was it a handset contract or SIM only?Mohammed

9 months ago

Planty63Newbie

asked in Ask a question.

Incorrect email given when purchasing

I have not received an email confirmation after ordering a pay monthly sim only deal, I may have given an incorrect email address what can I do? I have not received the sim as yet Hey @Planty63,We can change the email but can’t re-send the automated emails that were issued.If you want, I can get this changed or you can update the email once you have the SIM Card received via the iD app/account after registering.Mohammed

9 months ago

KGJCivilian

asked in Ask a question.

keeping my old number

I’ve tried to submit my PAC code so that I can keep my old number but the it keeps coming up as an issue with information provided. Do I need to do this after I have received the SIM? Hey @KGJ,Did you submit a request to keep your number when you first placed the order?Mohammed

9 months ago

lauramc67Civilian

asked in Your Phone & SIM.

Says number transferred over on Tuesday but people are getting texts from the original sim card number

Hello, I request last Friday for my number to be changed on Tuesday 25th from my old contract to this new one. It is saying in the ID app my number has changed but people are saying they are receiving texts from me from a different number. Tried the whole change your number in settings and reset your phone- has not worked. Please help. Hey @lauramc67,Are you using an iPhone or Android device?Try a network reset as mentioned above and failing that let us know the above and I’ll try to advise further.Mohammed

9 months ago

Craig MantonNewbie

asked in Roaming & International.

roaming not working in France

Hey @Craig Manton,Can you give us a bit more information here.Is it just data not working or do calls and texts not work either?Is Roaming turned ON in the iD App/account?Mohammed

9 months ago

Garry OctoreefNewbie

asked in Coverage & Network.

why can't I use mobile data?

Why can I not use the internet when out and have at least 4 or 5G and plenty of data? Hey @Garry Octoreef,The first thing to check is making sure you have Mobile Data turned on as suggested above.Are you roaming or in the UK?Mohammed

9 months ago

ianlowe58Newbie

asked in Roaming & International.

Holiday to USA

Hey @ianlowe58 just adding to this, just make sure to take out the iD SIM or cap this at £0.00 and turn OFF Roaming in the phone settings.I have seem some users use an eSIM and then forget to configure it correctly, thus incurred charges on their iD contract before it switched to the eSIM.Mohammed

9 months ago

RosietheriveterNewbie

asked in Roaming & International.

network coverage abroad

Thank you. I looked at my account, on my laptop not on the phone, and found that Roaming was switched off. I have switched this on now. Roaming is still turned off on the actual phone and I will turn it on when I need it. I shan’t know if this is the answer until I next go abroad, but I hope it is. Thanks, if this option was OFF then this disables all roaming services so hopefully next time you go it should work.Let us know how you get on next time.Mohammed

9 months ago

Christie5Newbie

asked in Ask a question.

Oppo Find X5 Stock due soon?

Hey @Christie5 We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Mohammed

9 months ago

Markw81Newbie

asked in Roaming & International.

roaming data stopped working - italy

Hey @Craig Manton,Based on the above, can you confirm you’re in France and that roaming was working fine but has suddenly stopped working? Or have you not had any working services?Mohammed

4 months ago

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