Replies posted by Johnnyboy

Hi Jade have uninstalled and re installed but the problem is still there. The version I'm using is2.1.2.9365

Hi Ryan my tablet is running Android 6.0 so not that old!!

Hi Phil, have just tried that, cleared cache and data but problem is still there.

Hi Mohammed, no I cant access the app on Mobile data or WiFi. Yes I can access the website from my device.

Doesn't look like this problem is going to be fixed any time soon!!!

Hi Ryan, My Tablet is made by Mediatek and the model number is KT107H and is operating with Android 6.0 The app version is 2.1.2.9365

Hi the SIM plan includes Data, Calls and txt.

Hi terrywebbs, system time is ok, no firewalls or security programs are running and this app works fine on my android phone with the same ISP. I might have a look to see if Vodafone my ISP are blocking this app as I'm trying to log in from a third party Sim card. Dont know if that makes any sense??

Hi terrywebbs, no VPN enabled. Something I have discovered is this. Tablet was a cheapy. In settings "about tablet" it says Android version 6.0 but if I go into apps "All" Android System the version is 4.4.2 and Android System UI version 4.4.2 so I'm wondering if in fact I only have version 4.4.2 installed which will mean the iD wont work. Thoughts??

Hi no your right it wont work with older OS. There is no update option in system>about tablet. I'm starting to think that I might have to root my tablet to allow me to update the OS but this involves the risk of bricking the tablet. On balance I'm not convinced that it's worth the risk to get the app working when I can access my account from my phone or the iD website

Thanks terrywebbs for your interest and input but sometimes it's worth remembering we're only here for a short time and I've decided worrying about some trivial app that influence my life not one not ain't worth it.👷lol