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633 Topics

M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
10 days ago
Tony Lee
Newbie
Tony LeeNewbie
asked in Ask a question.

Capped on Unlimited

Cannot call any of my family as its saying i have reached my cap?  Even though im on the unlimited plan , never had any trouble like this before

1
Kash
iD Mobile Employee
9 days ago
C
Newbie
canton7Newbie
asked in Ask a question.

Referral status still pending

Hi,As with so many other people here, I referred someone in January, and they’ve paid 3 bills, but the referral status is still “Pending” and I haven’t received any congratulatory email.Could you look into this please?Kind Regards

3
Kash
iD Mobile Employee
10 days ago
Jonty Soper
Novice
Jonty SoperNovice

View your plans 'header' - add aliasesNew

Not reporting an issue, just offering feedback.. I like the new mobile and web apps!I like the fact I can add my family’s plans so I can help keep an eye on things for everyone.  Given I work in IT, it seemingly comes with the territory!But adding some names or aliases to the plans area would be useful.  At the moment, they’re all ‘me’…Even being able to amend the displayed name would be useful, e.g. Jonty Soper #2 = Daughter.Just an idea, unless it has already been flagged.  I did check but may have missed it.Jonty.

3
Jonty Soper
Novice
15 days ago
T
Newbie
Tracey164Newbie

tired of seeing the bear with us message, its been weeks now....New

Been trying to register for two weeks now, tried multiple times at different times of day but can't get past the please bear with us page. We have 3 accounts in the house and we're all effectively locked out of our accounts. When will this be sorted out as we're seriously thinking maybe it's time to look elsewhere for our mobile provider......

2
Tom
iD Mobile Employee
12 days ago
George Bernard Bright
Newbie
George Bernard BrightNewbie
asked in Getting started with iD.

watch 5

Hello all, I wonder if you can set up a plan in a Samsung watch 5? I used to be with o2 previously. Thanks all.

4
Tyler
iD Mobile Employee
14 days ago
Iain Adam
Newbie
Iain AdamNewbie
asked in Device & Phone Support

Replacement Phone

My phone is damaged and will be replaced by insurance, do I need to tell iD Mobile any details of my replacement phone when I receive it?

3
andewhite
Legend
3 days ago
S
Civilian
seventhsealedCivilian
asked in Device & Phone Support

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

1
andewhite
Legend
1 day ago
elly123
Civilian
elly123Civilian
asked in Bills & Charges

bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
14 days ago
K
Newbie
KehoeNewbie
asked in Ask a question.

No signal for nearly two weeks

Hi in the last two weeks ive gone from having 5G at home to little or no signal at home if i dont connect to my wifi i cannot hse my phone at allIs this a an going issue or normal ? Its almost like everything is good for the 1st month thendown hill!Ive checked the signal and its showed issued on day 1 but doesnt now. Ive rebooted phone reset it anx still the same!! Any assistance would be appericated.

3
Tom
iD Mobile Employee
13 days ago
Kate Hillman
Newbie
Kate HillmanNewbie
asked in Coverage & Network

Number not recgnised

Since last night I haven’t been able to receive text messages or phone calls. I can make calls and send messages.  I have been on the online chat 4 times, picked up a replacement sim, refreshed numbers on messages and phone, refreshed the network but without any luck.  when people call they get a message to say my number is not recognised 😭

1
andewhite
Legend
16 days ago
Laura Wilko
Newbie
Laura WilkoNewbie
asked in Device & Phone Support

data

I have unlimited data but it's not working outdoors  and my blootooth connection is also messing up  anyone elses been same or know the problem please 

3
Kash
iD Mobile Employee
9 days ago
G
Newbie
GHowmanNewbie
asked in Ask a question.

Unable to access my account or live chat for 7 days

Can anyone explain to me what is happening please? I can’t access my account or live chat. Been 7 days now. I get email reminders telling me my contract is nearly up but the links to the id website don’t load. I’ve tried incognito browsing but still can’t get anywhere.Thanks

1
Tom
iD Mobile Employee
13 days ago
phoneaccount
Newbie
phoneaccountNewbie
asked in Ask a question.

Account still barred 24hrs after paying bill

Paid my bill 24hrs ago and still not reinstated.

2
Kash
iD Mobile Employee
24 days ago
N
Civilian
Nicnic47Civilian
asked in Ask a question.

retaining number

Hi there looking for some advice! I have moved from ID sim only to ID contract, looking to keep my number and read that I needed to move to a different provider then port back. I have tried to move to 3, I've input the details inc PAC, it comes up with an error message stating technical issues.. any ideas?

1
Tom
iD Mobile Employee
22 days ago
N
Newbie
NicolNewbie
asked in Ask a question.

paid my bill but service still not restored

I've paid my bill but my services still have not been restored. Please help thank you 

1
A
Newbie
3 days ago
T
Newbie
TwinkleNewbie
asked in Ask a question.

Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

4
Tom
iD Mobile Employee
16 days ago
E
Newbie
Edel1Newbie
asked in Coverage & Network

Unavailable sim

I have recently joined ID Mobile and was sent a iphone and sim. I was able to port my old O2 telephone number  but my phone is showing a Sim Unavailable message. I have followed the the steps in the Troubleshoot tutoria and it has not helped.  

1
Tyler
iD Mobile Employee
14 days ago
Lee Ross
Civilian
Lee RossCivilian
asked in Ask a question.

my unlimited plan says i dont have any calls or texts remaining

i took out a new contract with id this afternoon, my agreement says unlimited calls, texts and data. its given me the data, but i cant call or text anyone as it says i don't have any left…. i also cant register the app on the phone because it says the details don't match, but i can log in via website. help would be appreciated. 

1
Kash
iD Mobile Employee
24 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Upgrading or Changing Your Plan

change of number

I need to change my number as soo. As possible. How do I do this. Also will I get charged

2
Tom
iD Mobile Employee
22 days ago
S
Newbie
SmoggyNewbie
asked in Ask a question.

xiaomi 14

Any indications that the Xiaomi 14 and 14 ultra will be coming into stock in April, I know ID have done Xiaomi flagships in the past. Due upgrade as of Monday and find present choices very underwhelming. As things stand probably going to be heading off to Vodafone for the OnePlus 12.  

1
Kash
iD Mobile Employee
30 days ago
Matthew Tracey
Civilian
Matthew TraceyCivilian
asked in Device & Phone Support

buying in store vs online

Hi everyoneI am not with ID...YET.However, I found an amazing deal on their website for an s24 ultra with a free tablet.I was advised that if you buy online, the guys in store can’t / won’t help you with any issues.is this true?Also, will they offer same deal in store?Many thanks

2
Tom
iD Mobile Employee
15 days ago
F
Newbie
frankfcNewbie

too much advertisingNew

Why do much advertising and not customer focused?It's now as good as the older app at least you could see about your account and info relating to your tariff instead of every screen you to go with upgrade on each tab! I got one won't be using it.

1
Tom
iD Mobile Employee
22 days ago
N
Newbie
Németh RichárdNewbie
asked in Device & Phone Support

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

2
Kash
iD Mobile Employee
8 days ago
S
Newbie
SergejusNewbie
asked in Ask a question.

Currys reward voucher

Hello I referred a friend and she has received her £15 currys voucher but I haven't. It's been over 6 months now since she has been been a iD mobile customer. Why I haven't received my voucher? 

3
Kash
iD Mobile Employee
30 days ago
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