Recently active topics

657 Topics

S
Newbie
Susan WNewbie
asked in Ask a question.

No Signal

My Doro phone is fully charged but screen just says Select network. Any ideas ?

4
Tom
iD Mobile Employee
20 days ago
M
Newbie
morganxNewbie

new app updateNew

I’m aware that people are having issues since the app has been updated, but i’m trying to purchase a new bundle on my pay as you go sim, it starts to load and then a oops something went wrong message pops up. i’m not out of data, calls and texts and unsure how to fix the problem as i have tried to make payment multiple times and keep receiving the same message.

1
Kash
iD Mobile Employee
13 days ago
L
Newbie
LeeK72Newbie
asked in Ask a question.

i cant uograde or find my usage

I’ve come to the end of a 24 month contract and want to change to a sim only but when I try to do this I get Oops something went wrong, I don’t want another £43 bill due to ID changing the app (not my fault) also I can’t now find my usage as you could on the old app. Seems the only way to do it is leave ID and go to a new provider? Help

1
Krzysztof1986
Newbie
1 day ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

4
Tom
iD Mobile Employee
11 days ago
L
Newbie
LisakNewbie
asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help 

2
Kash
iD Mobile Employee
14 days ago
J
Newbie
Jingo2000Newbie

Great first impression!New

Came to ID from EE, Got sick of the flaky EE website and rising prices.Lo and behold, ID website and app down and ID mobiles IT dept. seem to have no idea, even the cardphone warehouse link on the down page took 2 days to code right so it actually took you to the right page.You test the new app and website on a development or pre-production system before you go live, then when they are ready you put live.Good job its a 30 day contract as i won’t be staying, good job ID

2
Tyler
iD Mobile Employee
19 days ago
Umair Zahoor
Civilian
Umair ZahoorCivilian
asked in Device & Phone Support

id account

I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

4
Lauren
iD Mobile Employee
2 days ago
Kershoomar
Newbie
KershoomarNewbie
asked in Upgrading or Changing Your Plan

Switching over to a sim only plan

Hi My phone contract ends on 5May2024, I can see that I’m eligible for updgrades but I can’t see the sim only deal option..Can someone please help as I’m looking to reduce my monthly Direct Debits and I don’t need a new phone

1
Tyler
iD Mobile Employee
24 days ago
M
Newbie
Martin MasonNewbie
asked in Device & Phone Support

issues after paying bill on time

After paying bill any call i make id mobile says thankyou for calling our customer payment line all your bills have been paid then hangs up. Not happy with id as i need my phone for work tomorrow.  Also i cant log in on here unless i use my facebook seems like an attemot to gain access to ones facebook page thats red flag for me. An if anyone can tell me why they dont have customer support line for people with autism is unacceptable. It seems since the updated app started all these problems started. Any help greatly appreciated thankyou in advance for your time an patience. Also cant recieve email password resets even though i knoq my password is correct. 

1
Kash
iD Mobile Employee
28 days ago
S
Newbie
storm1973russellNewbie
asked in Device & Phone Support

Your ref 405531616

Can someone advise me on your ref . Last two weeks have been dreadful from your firm. Customer Service is useless. Nothing works, duplicate questions in security check plus far too many and time consuming. Last night some person called Kash blanked me. I am due to renew in two weeks. I will not unless my adult content is permitted. Someone in your firm keeps touching my settings. I went to my fathers again yesterday. I used 2 devices, 2 browsers and his wifi. I had no trouble bringing up porn. Your issue is with your network 3. I have said this from March 30th yet no one fixes????

2
Kash
iD Mobile Employee
13 days ago
D
Newbie
DazfordNewbie
asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊 

12
andewhite
Legend
11 days ago
A
Civilian
alessiaCivilian
asked in Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
7 days ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
4 days ago
S
Newbie
smallinder-ballNewbie
asked in Device & Phone Support

switch over

I should have switched over I have sent you my pac code  you have taken your first payment but my old phone number is not working when will you be porting my number over 

4
Tyler
iD Mobile Employee
20 hours ago
A
Newbie
AnnacrocodileNewbie
asked in Ask a question.

Can’t send or receive sms

I joined id mobile a number of weeks ago and have not been able to send or receive sms since joining. I ported my number from EE.i can send and receive iMessages, but not sms, which makes me think it’s a network issue. Can anyone help!?  I can make and receive calls without any problem.

3
Tom
iD Mobile Employee
26 days ago
M
Newbie
MPGNewbie
asked in Ask a question.

Wifi calling not working on Samsung Galaxy A04s

How do I enable this and make it the default when connected to wifi?

8
Tom
iD Mobile Employee
17 days ago
4
Newbie
4891limaKNewbie

DisappointedNew

Ordered my new phone and sim. Received it yesterday. Network does not work. Restarted, rebooted, re-inserted, no joy. I'm trying the app, the same. It is disgraceful. I have paid for the product they offer, yet cannot deliver. Get a grip iD mobile!!!

3
Tom
iD Mobile Employee
17 days ago
Alan Simpson
Newbie
Alan SimpsonNewbie
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

2
Lauren
iD Mobile Employee
2 days ago
Peter Kaye
Civilian
Peter KayeCivilian
asked in Your iD Mobile Account & App

Contract Details

Hello; I used to be able to see my contract start and end date on the old web page, how do I do this on the new web page.

1
Tyler
iD Mobile Employee
18 days ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
4 days ago
Helena 'H' Fayyazi
Newbie
Helena 'H' FayyaziNewbie
asked in Pay As You Go

app not working so cant pay bill

My direct debit has failed but I can't make a payment as the app is down and now I am getting cut off!!!

3
Tom
iD Mobile Employee
17 days ago
Aleksandra Grynczyk
Civilian
Aleksandra GrynczykCivilian
asked in Ask a question.

no singal and no service-new sim card

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

2
Kash
iD Mobile Employee
28 days ago
A
Newbie
aliceanjaNewbie
asked in Device & Phone Support

unlimited calls and texts, but bill cap used

Hello,  I have a plan with unlimited calls and texts plus 60gb of data (I have 67gb remaining due to the rollover from last month). I have just received a message saying that I have used 100% of my cap, but have not been using my phone differently to the last few months. As a side note, all of my bills are up to date and I haven't had any problems with the direct debit going out. Are you able to "unblock" my phone so that I can continue using it for the second half of the month?  Thanks in advance  

3
Tom
iD Mobile Employee
20 days ago
Geoff Elliott
Newbie
Geoff ElliottNewbie

Garbage service! ID what are you doing?New

Who in their right mind would roll out an untested App? I'm in IT and testing is absolutely necessary before making changes. Anybody at ID heard of change control? This is pure bad customer service. Sack the heads of IT and Customer Service, neither of them is competent. 

1
Tom
iD Mobile Employee
19 days ago
A
Newbie
ajm83Newbie
asked in Ask a question.

Porting number from ID to ID via third party ... how long between switches?

Hello,  I’m going from an ID sim only to a monthly contract.I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim?  Or can I do that right away? Many thanks

4
Lauren
iD Mobile Employee
2 days ago
Terms & Conditions
Why iD Mobile?