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659 Topics

E
Newbie
eyephoneNewbie
asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

4
Kash
iD Mobile Employee
14 days ago
Dannii Carter
Newbie
Dannii CarterNewbie
posted in Ask a question.

PLEASE PLEASE CONTACT ME TO CANCEL MY CONTRACT!

Please I am begging for someone to get in contact with me to cancel my sons contract.I am now getting threatening letters and now affecting my credit score and paying for a phone that we no longer use!!!!  This has cost me a fortune.I cannot speak to a single person and cannot do this online!I would like someone to call me asap and cancel this mobile - this has been going on since last year!It is having a massive impact on my finances!

1
Tom
iD Mobile Employee
16 days ago
H
Newbie
HLWalker2Newbie
asked in Ask a question.

Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

5
Tom
iD Mobile Employee
16 days ago
David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
21 days ago
A
Newbie
Andy05Newbie
asked in Device & Phone Support

Voicemail

I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

7
andewhite
Legend
17 days ago
Damion Taylor
Newbie
Damion TaylorNewbie
asked in Ask a question.

no upgrade options on app or website.

Hi,  I've been due an upgrade since 14/04/24. I've been trying to do this but have no upgrade option either on the App or when I log in to the Web page.I've previously managed this effortlessly but now the process seems unnecessarily, intentionally?, obscure.Initially the App was undergoing an update and access was not possible. Now all upgrade options are gone.At the moment I am paying for a plan that includes the cost of a phone I own which is unacceptable.What's going on?

1
Tracy Hayes-Bradley
Newbie
1 day ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

4
iD Support
iD Mobile Employee
3 days ago
F
Newbie
frankfcNewbie

register againNew

Why has ID deemed that I've got to register again to use this new app, it's boring and so yesterday when companies can't let their app just work.

1
Tom
iD Mobile Employee
26 days ago
Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
20 days ago
E
Newbie
EdbeckhamNewbie
asked in Ask a question.

travel to america

Hi. I was wondering if there’s any add ons I can purchase for my holiday to America next week? Obviously I don’t want to be stung by ridiculous roaming prices etc and I know other companies offer things.  Would be handy to speak to someone but as a new customer to IDmobile, it appears this isn’t possible. 

2
Tom
iD Mobile Employee
20 days ago
A
Newbie
andrzej1974Newbie
posted in Device & Phone Support

My phone number is not recognised

Hello. I am a new customer id mobile. My phone is Samsung S24 Ultra. I transferred my number from O2 a week ago. No one can call my number or send a txt message. They receive a message that the number is not recognized. I can call and send a txt message. Has anyone had a similar situation?

3
Tom
iD Mobile Employee
17 days ago
Richard Murray
Newbie
Richard MurrayNewbie
asked in Pay As You Go

Add Ons Abroad

So I'm new to ID. I'm on tour in Europe for 3 weeks and I used up my 30gb roaming allowance. So I bought a £30 Add On, but still couldn't get any internet. I increased my cap and it's working but I'm being charged now.I read that the add ons were useable when Roaming (Netherlands), but I'm not sure why I'm being charged for data on top of that. 

3
Kash
iD Mobile Employee
28 days ago
A
Newbie
akpai22Newbie
asked in Ask a question.

Poor mobile data signal at home (want to use three home signal)

I am currently experiencing poor signal inside my home.I was thinking about getting some device to boost the signal within my home, such as a femtocell. But it seems that iD don’t make a femtocell, but iD does use the Three network and Three have a femtocell.If I was to get a femtocell from Three (the Three Home Signal), would that help boost the signal within my house?

4
Kash
iD Mobile Employee
7 days ago
Baz Thornton
Newbie
Baz ThorntonNewbie
asked in Ask a question.

Roaming

How / where do I find option to turn on data roaming ?

3
Kash
iD Mobile Employee
13 days ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

8
Lauren
iD Mobile Employee
3 days ago
Alia131
Civilian
Alia131Civilian
asked in Ask a question.

Why has my switch not taken place

It has been 3 days since I provided my PAC number but my number still has not transferred over

2
Tom
iD Mobile Employee
19 days ago
J
Newbie
johnny daviesNewbie

id mobile have broke all the rules alreadyNew

when we sign a new contract, both parties have a duty, id mobile have simply let me down on a brand new contract, nothing works, absolutely nothing, so what am i paying a contract for, even the number they supplied with the phone doesn’t work, nevermind the actual port of my original phone number.how can a company still be allowed to sell contracts knowing full well they are not up to the standards needed for meeting their end of the deal.yes sir you can have a mobile phone contract, but don’t expect to make a call on it, or send a message, or really do anything that doesn’t require wifi. 

1
Tom
iD Mobile Employee
20 days ago
Mack Gordon
Newbie
Mack GordonNewbie
asked in Getting started with iD.

PAC Code

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

3
Tyler
iD Mobile Employee
19 days ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills & Charges

why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
19 days ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

2
K
Newbie
6 days ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
17 days ago
K
Newbie
KehoeNewbie
asked in Ask a question.

No signal for nearly two weeks

Hi in the last two weeks ive gone from having 5G at home to little or no signal at home if i dont connect to my wifi i cannot hse my phone at allIs this a an going issue or normal ? Its almost like everything is good for the 1st month thendown hill!Ive checked the signal and its showed issued on day 1 but doesnt now. Ive rebooted phone reset it anx still the same!! Any assistance would be appericated.

4
B3000
Rookie
23 hours ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
7 days ago
Andrea HC
Newbie
Andrea HCNewbie
asked in Ask a question.

New SIM, no number

I have transferred from Smarty and bought a new iPhone 15 with an ID mobile SIM. I’m trying to register the IDMobile SIM, but haven’t got an actual number on any paperwork or emails. There was nothing on the SIM packaging either. I’ve tried checking the “my number” in settings, but my old number comes up. I’m absolutely stuck. 

3
Tom
iD Mobile Employee
16 days ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

Gift voucher

Hello, I order a new phone through the ID app and with the upgrade it said I would receive a £100 Currys gift card. I ordered the phone on Friday the 29th of March and have not heard anything about the voucher?  Kind regards Jakki Shopland 

3
Tom
iD Mobile Employee
16 days ago
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