Solved

153 Topics

J
Newbie
John_BrazellNewbie
asked in Upgrading or Changing Your Plan

Contact iD Mobile about Upgrade Deals

Just looking to upgrade my phone and have noticed that I can get 10gig of data for £19.99 going thru carphone warehouse but only 2g as an existing iD customer? How do I contact iD to discuss?

8
Kash
iD Mobile Employee
9 months ago
DaftPunker85
Newbie
DaftPunker85Newbie
asked in Ask a question.

I can't recover my ID username

I can't recover my ID username, I input my number, last name and year of birth, but it tells me the information is wrong and to try again.Can someone help me out please?

5
Kash
iD Mobile Employee
9 months ago
R
Newbie
RobotNewbie
asked in Ask a question.

Wifi calling on Samsung Galaxy Fold 3

Is it correct that ID Mobile don’t offer wifi calling on Samsung Galaxy Fold 3 phones? as i can’t see it on the list but much older phones are on there.Thanks

1
Tom
iD Mobile Employee
9 months ago
Melen Horris
Newbie
Melen HorrisNewbie
asked in Ask a question.

Getting a security code to register for the App when you are not using the SIM card in a phone

I am using the SIM card in a wireless router but would like to be able to register for the mobile APP. How do I get a security code?Many thanks 

3
Tom
iD Mobile Employee
9 months ago
harpmandoodle
Rookie
harpmandoodleRookie
asked in Ask a question.

No internet

WiFi working but cannot get Internet connection for more than a few seconds from my sim card. Browser saysUrl was rejected.Cleared cookies, changed browser  etc., but still no Internet.Coverage is fine and no mast problems.Second time it has happened. Paid up, 7 days to rum on account.

1
Tom
iD Mobile Employee
9 months ago
A
Newbie
AnynamewilldoNewbie
asked in Ask a question.

2nd Sign Up Issues - Advice Sought

So i successfully got to sign up one sim, so i do know the process. i buy another sim and repeat exactly the same process and all i get is red error message ”OOPs” again.i know that i cannot register two sims on one account profile so im [trying] to crate new profile.my steps:step 1 - use safari browser with no lastpass or autofillstep 2 - enter new idmobile sim numberstep 3 - enter surname in all caps >>>» opps message again <«please advise - can admin sign me up for me as i already have an account? why arn these sims preregistered to buyer?

4
Tom
iD Mobile Employee
9 months ago
Z
Newbie
Zoe ChaplinNewbie
asked in Ask a question.

Changing phone number on my account

I took out a contract for my son earlier in the year and registered it to my email as I pay the bills. I’ve since transferred my own number over as well but can’t use the app to check my usage as my email is associated with my son’s number. Is there any way that I can change the phone number associated with my email address to my own one and then get my son to register for his number? I’m not creating a second email address purely to use for this mobile phone! Thanks for any help.

2
Tom
iD Mobile Employee
9 months ago
D
Rookie
dave6018Rookie
asked in Ask a question.

EE number to ID still not gone through

So we are in the process of switching from EE to ID I was told the port would complete on the 26 by text and it still hasn't, would it make a difference if  the EE number is on an EE SIM , should I be concerned that port is a day late ?

6
Tom
iD Mobile Employee
10 months ago
G
Newbie
GharNewbie
asked in Your iD Mobile Account & App

How do i register with IDMobile when I've transferred my old number to my new phone?

I've just received my new phone and SIM with ID Mobile. I transferred my old phone number to my new ID Mobile SIM. I'm now trying to register on the Idmobile app, but the app is saying that my mobile number is not recognised. When I try using the original number on my ID Mobile SIM, it accepts this and sends a security code to this number, which I obviously can't access, as I've updated my phone number. I've tried contacting 7777, which is useless. There also seems to be no number that I can contact to speak to an advisor at ID Mobile. So I'm left with this as my only option. This is not a great first impression with using ID Mobile.Thanks

3
Kash
iD Mobile Employee
10 months ago
S
Newbie
Samlou2817Newbie
asked in Ask a question.

additional contract

Hi im wanting to a an additional sim only contract to my account can I do this? Is their any deals for opening a new contract?  Thank you

1
Tom
iD Mobile Employee
10 months ago
D
Newbie
Dougie AlexanderNewbie
asked in Ask a question.

cancelling my contract

My contract expires on the 6th june 23 and I have been informed my next bill is due on the 21st june 23 as I have taken out a Sim only deal with I/D mobile do I have to cancel my Direct debit for my original contract as it seems Im now paying Two bill's

11
Tom
iD Mobile Employee
10 months ago
N
Newbie
NeilfgNewbie
asked in Ask a question.

Albania and Morocco Costs

Can you provides data  per mb costs for Albania and Morocco?The website just provides call and TXT costs, https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

3
Tom
iD Mobile Employee
10 months ago
Luke Anderson
Newbie
Luke AndersonNewbie
asked in Pay As You Go

old number not transferring to new ID sim - transfer date of 32nd may given which doesnt exist

Hi I got a new phone and ID pay monthly SIM on Tuesday. The man in Currys said he set the request to transfer my old number, and I also got a text saying ID were working on my request to transfer number. However, it's 2 days later now and nothing has changed yet, on the ID mobile app it also says my transfer day is 32nd May, which doesn't actually exist.

1
Tom
iD Mobile Employee
11 months ago
Tigz88
Newbie
Tigz88Newbie
asked in Device & Phone Support

error code 0

Why can't I send texts or ring other numbers? All I keep getting is error code 0. So frustrating. I'm all unlimited and haven't exceeded my cap so not sure what the problem is. I've taken the sim card out wiped it down and restarted the phone. Anyone know how to fix this?

7
Kash
iD Mobile Employee
11 months ago
D
Newbie
DchapmanNewbie
asked in Ask a question.

switch to ID while abroad

I want to switch to ID but the earliest switch is next Monday and will be in Europe. Is it possible to switch if you are on roaming?

7
Mohammed
iD Mobile Employee
11 months ago
Susie Kwon
Newbie
Susie KwonNewbie
asked in Ask a question.

ID mobile is charging for the previous phone even after I have upgraded to a new phome.

I have realised recently that ID mobile is charging twice for my one and only account.It seems that you have not stopped charging for the previous phone when I upgraded to a new one.Could you investigate my case and let me know how it went wrong and I can get my money back please?

6
Mohammed
iD Mobile Employee
11 months ago
Antonia Dale
Newbie
Antonia DaleNewbie
asked in Ask a question.

imessage activation failed

I purchased a new phone took my ID Sim out of my old phone and put it in my new phone and it now says iMessage failed to activate. I have been trying to do this with the guidance of Google and the community. I have spoken to Apple support and it is still failing I cannot send or received ordinary text messages and I cannot do FaceTime or send iMessage. I have put my Sim card back in my old phone and now I’m having the same problem in my old phone I’m losing the will to live as there is no way to phone anybody at ID mobile and I am getting very stressed. As for three days now I haven’t had a working phone. Apple can’t help me and I can’t find any of solutions on ID mobile I have literally tried everything I have read in the community and it is still not working.

2
WelshPaul
Legend
11 months ago
Kylie Emma Hutchings
Newbie
Kylie Emma HutchingsNewbie
asked in Ask a question.

Ireland

I am going to southern Ireland in June. Will I be charged extra for data use? 

1
Tom
iD Mobile Employee
11 months ago
E
Rookie
ElenoraRookie
asked in Ask a question.

ordering new sim after upgrade

Hello how do I go about ordering New Sim after upgrade,want to change number

3
Tom
iD Mobile Employee
11 months ago
Sabrina Springall
Newbie
Sabrina SpringallNewbie
asked in Ask a question.

new sim

Do I need to put the new sims you sent. I have upgrade from contract to contract sim only. Must keep the same number too. Thanks

6
Tom
iD Mobile Employee
11 months ago
Andrew Mowle
Rookie
Andrew MowleRookie
asked in Ask a question.

When will the data network issue be resolved in the centre of York YO1 postcode area

I have recently swapped over to ID Mobile from Vodafone and prior to doing so looked up the 4G coverage for where I live in central York on the ID Mobile website and all appeared fine, so went ahead with a 12 month contract.  However what I didn’t do (and with hindsight should have done!) was check the network status in the YO1 postcode area of York, which subsequently indicated there is an ongoing issue which needs fixing.  Is there anyway of finding out how long this issue will take to fix, as I am getting almost non-existent data coverage and having to use my  partners hotspot on her iphone with a Vodafone sim?  However, when I visited my Dad in Essex for a couple of days I got tremendous 5G speeds, so I now know that ID Mobile can work exceedingly well, but need it to work in York where I live - any advice would be most appreciated and apologies for slightly long first post!

10
Lauren
iD Mobile Employee
11 months ago
Kenny Mackinnon
Newbie
Kenny MackinnonNewbie
asked in Device & Phone Support

no internet connection

Just arrived from n Italy from the UK. roaming toggled on and Ihave an add on of data but receive the message ‘no internet  subscription ‘ . Can you help me connect please. I’m in an airport just now so there should be a good connection 

9
andewhite
Legend
11 months ago
J
Civilian
JayWCivilian
asked in Ask a question.

Inheriting someone else's history on a newly issued mobile numer

I’ve recently switched from Virgin to Id opting to port my old number. Apart from avoiding the nuisance of alerting all services linked to my Virgin number to a new number I chose not to accept an ID mobile number because they are re-issued to new customers after being out of circulation for 90 days only. Has anyone experienced calls on a newly issued number relating to a previous user ? ThanksJW

4
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
SuperNiceNinaNewbie
asked in Ask a question.

Incorrect data allowance

My telephone [REDACTED] iDMobile plan has had the data allowance reduced. I should be getting 2GB per month all I received this month on 24/04/23 was 0.6GBPlease correct and also rollover the remaining from the last billing period. Thanks.

3
Tom
iD Mobile Employee
1 year ago
C
Newbie
carriganNewbie
asked in Your iD Mobile Account & App

No details displayed in dashboard - 'error calculating' and in My Account 'unable to get your plan details'

I got a new SIM card for my wife last month. we are unable to see any details online. Under My Account it says Unable to get your plan details. Please retry later. Under My Dashboard it says Error in calculating the estimated bill, displayed amount may not be correct.I suspect there is confusion between this new account and a previous account with the same phone number. How can this be resolved? 

6
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
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