Topics started by PC64

2 Topics

PC64
Civilian
PC64Civilian
asked in Community Archive

ID Mobile broadband (MiFi)

I've got a few different questions mainly about my ID mobile broadband account, but also how this relates to my already existing ID mobile phone account. 1. I bought ID mobile broadband in Nov 2018 on a monthly contract. I already had an ID mobile phone account and have the app on my phone. I seem to have 2 separate accounts with different account numbers. Is it possible for these 2 accounts to be merged into a single account? If it was all within the same account I could use the app to see at a glance both my contracts, amounts debited and dates of payment. 2. When abroad, I tried using the wifi on mobile broadband and had problems. I phoned the ID support number. I got a pre-recorded menu, with nothing on it about mobile broadband - it only covered phones. So I checked the ID website - there were no mobile broadband products listed - and yet I have a Huawei router and a monthly contract provided by ID mobile. Where can I find help with fixing my use of wifi (router) abroad?

5
Ryan
iD Mobile Employee
3 years ago
PC64
Civilian
PC64Civilian
asked in Community Archive

cancelling SIM only plan within 14 days

How do I cancel a Sim only plan I’ve just bought - I am still within the 14 days period. ??

1
Kevin
Newbie
3 years ago
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Why iD Mobile?