Topics started by jamessharp

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J
Civilian
jamessharpCivilian
asked in Community Archive

Terrible Signal and Extremely Slow 4G

I’ve just joined ID, from EE (who I never had any issues with),  as they had a good deal on the iPhone 11.   I have been using my phone for 2 weeks now, but the signal and 4G is unbelievably terrible, my phone pretty much doesn’t work unless I’m on WIFI.    I live in central London, not somewhere remote and the “coverage tracker” that I based my purchase decision on shows great signal, which was clearly a lie.   My phone often shows that I have 4 bars of signal, yet if I try to ring someone it is terrible, often disconnecting.    WIFI calling is terrible and usually just goes silent for 10+ seconds very frequently.    4G is non existent, try to load a 3 minute YouTube video anywhere in central London is going to take, at least a minute, and even then it will be 360p max.    Couldn’t be more disappointed with my experience so far, the deal I was offered was obviously too good to be true.    I would like to know what my options are to 1. improve my signal and 4G usage OR 2, receive a ful

1
Mohammed
iD Mobile Employee
4 years ago
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