Topics started by Waffles

2 Topics

W
Newbie
WafflesNewbie
asked in Community Archive

Spam on this forum

Just had a message from Trista on this forum - clearly a lady who is looking for men to trick - asking me to contact her off the forum to a separate email.How do block someone on this forum please?  

4
Ryan
iD Mobile Employee
3 years ago
W
Newbie
WafflesNewbie
asked in Community Archive

Wi Fi Calling a rip off - thought it was free for all calls

My bill has soared from £22.99 to 32.99. I was not aware that you had to pay for wi fi calls. I am used to Whats App calls that are free. When you buy an id phone and sim they do not give you sufficient information about calls that are out of plan. My phone has roaming enabled and premium calls disabled. I had no idea that an 0845 number would rack up such a lot of money. Rang ID yesterday and asked to speak to a Manager as I feel that they should refund this on the basis I was not informed that these charges are applicable. Was on the phone for over 30 minutes after a service assistant agreed to find a manager then said they would ring back. No such call! Overall pleased with ID but have now set my out of plan settings to £0, and will only increase this if I really need to call out of plan for a reason.

4
W
Newbie
5 years ago
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