When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Add-ons are a handy way to top up your data or minutes and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a UK Add-on? Running low on data or minutes? It happens! Whether it’s a new Netflix series on your commute or endless phone calls, your monthly allowance can sometimes fall short. If you think you’ll run out of minutes or data before your allowances refresh, buying an Add-on works out cheaper than racking up out-of-plan charges. For example, a 7-day Add-on of 100MB data is just £1.00. But if you use an extra 100MB of data outside your plan without an Add-on, you’ll be charged £10.24. Add-ons kick in once your allowance runs out. A data Add-on starts after your monthly data (and Data Rollover) is used, and a calls Add-on activates when your minutes run out. Choose one that lasts 7 days, 1 month, or 12 months. Make sure you buy the Add-on when your allowance is close to running out. A 7-day data Add-on will expire exactly seven days a

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio

When you change your plan or upgrade, your bill might look a little different. Here’s why: How is my bill calculated after I change plan or upgrade? As with most networks, we bill your monthly line rental in advance. If you change your plan or upgrade, you’ll have paid for a whole month on your old plan, but only used it for part of the month. The cost for both your old and new plan is calculated on a pro-rata basis (so you’ll only pay for the days you used each plan). You’ll keep the total allowances (like data, minutes, and texts) from your old plan and also get the pro-rated allowances from your new plan starting immediately. Example. Please note: This is an example bill, your bill may look different. Let’s say your billing month runs from the 18th of October and ends on the 17th of November. On the 31st October, you decide to change your plan or upgrade. We’ll bill you for the number of days on your current plan (18th October to 31st October). We’ll credit you for the number of unu

If your iPhone shows a ‘Not delivered’ message when you send a text, even though the recipient receives it, your iPhone might not have the correct mobile number saved. This often happens when customers insert a new SIM into their phone and then switch their number over. Don’t panic, we’re here to help: Step 1 - Check for Software Updates. Updating to the latest version of iOS software provides the latest features, security updates and bug fixes. It’s easy! Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! Step 2 - Check Date & Time. Errors can occur if the Date & Time is set incorrectly on your iPhone. Here’s how to double check: Open ‘Settings’. Tap ‘General’. Tap

If an iD contract has been set up in your name without your permission, or your number has been switched to another network without your permission, you need to tell us straight away. An iD contract has been set up in my name without my permission. If someone you don’t know has accessed your iD Mobile account, or if an iD Mobile contract has been set up in your name without your permission, you need to tell us straight away. Please note: Before contacting us, you must obtain a Crime Reference Number. You can do this by reporting the incident to Action Fraud - the UK’s national fraud reporting centre. Visit the Action Fraud website or give them a call on 0300 123 2040 and note down the number they give you. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat. What happens next? We have a dedicated Fraud Team who will review the information provided and investigate the

Before contacting us, check out our Help Hub, with answers for: Getting started with iD. Bills, Payments & Charges. Your iD Account & App. Coverage & Network. Roaming & International. Plans & Upgrades. Your Phone & SIM. Thinking of leaving? Still need help? The best way to reach us depends on what you need help with, so we can get you sorted as quickly as possible. Please note: If your Phone or SIM has been lost or stolen, or you’ve experienced fraud, you need to tell us straight away. Automated Services. Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can: Get Allowance & Balance information, make Outstanding Payments and answer Billing queries. Upgrade your phone, Change your plan or Cancel your iD plan. Register your Phone Lost or Stolen. Get help with your iD Account. Get help with recent purchases, returns or cancelled orders. Find out about Roaming Charges. iD Community. Register / log-in, create a new topic and

Hi, I referred a friend in November 2024 and we both received the emails about reward pending. I checked the reward dashboard and it still shows as pending despite myself and friend have paid more that 4 to 5 months of bills. Can you please let me know when we will receive the award? Thanks.

My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in). There’s a “try again” button but nothing happens when I tap it. I’ve deleted and uploaded again, and no change.

Is anyone else having this same issue with their direct debit and daily spam text from id mobile? ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account. this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman. the worst bit iis… A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so) They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!! id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts

I recently changed network from 02 to ID mobile. I ported my old number over to my new SIM. Today I have found out that I am unable use my debit card to make online payments from my Co-operative Bank account. Any payments for online purchases have been declined. I have tried all the fixes suggested on the Community hub with no success. The bank have been of no help at all in advising me what is required to address the issue. I have seen that other people have experienced the same problem in making online payments with their Co-op debit cards after they moved to ID mobile but I can find no updates as to whether this issue has been satisfactorily addressed. I've only just started my contract so it isn't feasible to change phone providers. I'm at a loss as to what to do next. Wishing I'd now stayed with my old provider. Doesn't help that you can't get to speak to an actual human being!!!

Please can you help improve the phone signal on my iphone. I have been on ID-mobile for two months now, i have Aspergers and i live alone, so its very important i have a decent phone signal, so i can phone people when i need to. even when i am in the gym which is close to my town centre i can’t get a phone signal in the gym either (even though i’m connected to their wifi and have wifi calling enabled, i get i missed calls when i leave the gym) but other people on the three network (which IDM runs on) have four bars in the gym. PLEASE PLEASE PLEASE can someone help. Thank you. Additionally, NO, i don’t live in a castle, so its not thick walls that are stopping the signal from getting to my phone and the internal walls in the house are thin and even with internal doors open it makes no difference. Is there a signal booster that can be sent to me? I know other networks do a boosters that work with a broadband connection and put the calls through the broadband, but i don’t have broadband (

I’m looking to buy the iPhone 15 pro max sim free but it’s out of stock, any ideas when it will come back and is there any way for me to get notified?

I am deployed overseas with the armed forces, i dont have access to my ID Mobile Phone and keep receiivng threatening mail about a collection agency. You dont have a agent i can call its all automated. What do i do? I do not like this customer service and will be cancelling my phone

I have an iPhone 15 Pro and I’m not always able to send messages. I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually. Anyone know how to do that on an iPhone? Many thanks Paul

i forgot my sim pin and need a puk to unlock

Calls to some UK numbers fail with 'server unreachable' error. Latest was a Coventry code 02476 to FedEx. Note that this happens to me (Android phone) and my wife (iPhone 11pro). Both phones up to date with software, both been reset and both had settings checked and look OK. Other calls work fine. Anyone got a solution apart from dumping ID? 😁 Tia John

Why can't I make a phone call when my phone is connected to my home WiFi? If I want to use my id SIM card to make a call then I have to turn offy WiFi on my phone first.