When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

I can't access my final bill so I can claim the termination charges back with my new provider. I've used the PAC code iD provided me to transfer my number to my new provider, so can no longer pull my old account up as this number is no longer associated with iD. How do I even contact this ridiculous company as there is no email address or contact numbers that I can see. I've had around £95 go out of my bank account and have no access to my bill to even verify it's a correct amount.

So I’m looking at moving away from ID mobile (nothing wrong with the service though) - i had an email saying if i cancel after 27/05 there’s no cancellation fee, but i’d be looking to transfer my phone number over with me. I know i need a PAC code, but i was wondering what i would be charged on my next bill if im not using the full month, if the month just gone was my last contracted month, or if this next month is. I basically want to know whether or not ive still got another full bill to pay or not, and i can’t seem to find a straight answer anywhere and the chatbot isnt much help as it just directs me to get a PAC code, which i know i need, but i would like to know what bill I’d be facing when i move before i do it. Any help figuring this out is much appreciated.

I completed a coastal walk for macmillan cancer from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward? Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

Hello, Today is the first day of last month of my 12 month contract. When I checked yesterday (2 June), it said that if I were to leave on that day, my final bill would be £8.15. I checked again today (3 June) and it said that if I left today my final bill would be £15.89. I assume that this is the cost for this month and next month’s (30 days) bill. My current billing period is 03/06/2025 - 02/07/2025. So, if I were to request a PAC and transfer to a different provider on 3/7 (one day beyond my 12 month contract), would I only be liable for this month’s costs and one day of next month’s bill? Many thanks.

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so

Hi! I'm currently with talkmobile with about 8 months left on my contract, unfortunately I have lost my phone recently and I want to get a phone on contract with ID. My question is: can port my number after my current contract finishes in January so I could pay off remaining balance in monthly instalments or do I have to port my number as soon as I get the new phone meaning I'll have to pay for what's left on my current contract upright?

I’ve had several missed calls since joining ID Mobile but when I check voicemail, it says I have no messages. Now a few people have asked if I received their message, and I’ve checked, but still the voice says no messages. Today I left myself a message: I heard the greeting I recorded, and left a message, so there is definitely a message there, but still the voice says no messages. So where are my messages? I’ve chatted with an agent who said they’d changed something in my account and to turn my phone on and off, which I’ve done. I left myself another voicemail and STILL the voice says no messages. It’s so frustrating. I use my phone for work and not being able to retrieve voicemails is a big issue. Please help!

how to correctly interpret the visual display of the remaining data allowance ? On the screen it says I have a large number of rolled over data gigabytes. I just want to make certain that this is the remaining credit I have left, and not the credit summary that I've so far used. Does the green line indicated the remaining percentage.rather than the used amount?

Like what I have read with other users on here you cant download your final bill with IDMOBILE. Surely this is illegal that you generate bills that you cant view in your account. Then just take random payments for leaving! I am in my account and the bills just download both the desktop version of your site and also on your app. Then you wonder why idea I have decided to leave! Again how on earth can I look at my final bill that you send an email to me what NOTHING is due but I know fully well SOMETHING is due. Total shambles this network is. Again I want access to my bills that you are legally to provode BEFORE you take any payments! Please advise! (I note a few other people who have recently left are having the same issues as soon as you close the accounts down you are restrtciting access to customers bills???? I want to know EXACTLY what is due on my account)

On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB. I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?

Ordered phone 2 days ago and paid upfront cost, I've yet to receive delivery date for phone. No email confirmation in my inbox, spam or junk mail. Yet the money has left my account.

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb. I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks. My phone reports only using 13.8gb data roaming. My billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it. I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

My contract states I have 99.2GB of data left. However my phone states its maxed out at 2GB.?? Why is this ??

Yesterday I was due to have my new upgrade delivery. So I waited in and cancelled plans. Next thing I know i get an email saying im sorry you were not home, calling card has been left. Opened the image and the drive had took the photo in his van. Delivery not even attempted. They re schedule a delivery for today and it's now changed to Monday. I am out Monday to Friday so chances are it will now be missed again. Its a new build area but clear instructions were left for the driver. Its frustrating that an attempt wasn't even made. Or a phone call to help find me like the other couriers often do.

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related. 2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. So we would like to request to end early fee free due to the dimin

I want to leave to my current contract but with id mobile as I only have few months left but for me to leave I would need to pay through credit card does anyone know if I can do

Hi, I got 3 texts almost simultaneously yesterday in the following order to say: 1) Just a heads up, you've now used 80% of your Bill Cap for this month. Please note: once you hit 100% you won't be able to use any chargeable services... etc 2) You've now used 100% of this month's Bill Cap. You won't be able to use any chargeable services until your next monthly billing period starts; this ensures you never spend more than you want to… etc 3) You've now used 100% of your plan's data allowance. This does not include any add-ons you may have. Any additional data usage will cost 10.24p per MB until your allowances refresh on your next bill cycle… etc This seems completely wrong as I seem to have used my Bill Cap before my allowances were even used up?! I also rarely go near my data limit and nothing has changed this month. I have used as much/little as usual. Never have I reached a data limit. I was scrolling social media with no other apps open when these texts came through. I checked my