Contents: How do I trade in my old phone? How do I claim an enhanced trade-in? What happens with my phone once it’s traded-in? I've not received my trade-in credit or received less than expected. What should I do? Got an old phone gathering dust? Whether you're upgrading to a new device or want to cash in on your unused tech, trading in your phone is a smart move. It’s quick, easy, and good for both your wallet and the planet. Here’s everything you need to know about our Trade-In service: How do I trade in my old phone? Get a Quote. Start by getting a valuation for your old phone. Enter your phone’s brand, model, or IMEI number into our online tool, let us know its condition, and we’ll give you an instant trade-in quote. We accept most brands, networks, and models, even if they’re broken, non-working, or not bought from us. Send Us Your Phone. Happy with the quote? Great! We’ll send you a pre-paid postage bag (it might take up to 10 working days to arrive) so you can send your phone ba