I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast, Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad?

Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!

I can't access my final bill so I can claim the termination charges back with my new provider. I've used the PAC code iD provided me to transfer my number to my new provider, so can no longer pull my old account up as this number is no longer associated with iD. How do I even contact this ridiculous company as there is no email address or contact numbers that I can see. I've had around £95 go out of my bank account and have no access to my bill to even verify it's a correct amount.

So I’m looking at moving away from ID mobile (nothing wrong with the service though) - i had an email saying if i cancel after 27/05 there’s no cancellation fee, but i’d be looking to transfer my phone number over with me. I know i need a PAC code, but i was wondering what i would be charged on my next bill if im not using the full month, if the month just gone was my last contracted month, or if this next month is. I basically want to know whether or not ive still got another full bill to pay or not, and i can’t seem to find a straight answer anywhere and the chatbot isnt much help as it just directs me to get a PAC code, which i know i need, but i would like to know what bill I’d be facing when i move before i do it. Any help figuring this out is much appreciated.

I completed a coastal walk for macmillan cancer from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward? Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so

Hi! I'm currently with talkmobile with about 8 months left on my contract, unfortunately I have lost my phone recently and I want to get a phone on contract with ID. My question is: can port my number after my current contract finishes in January so I could pay off remaining balance in monthly instalments or do I have to port my number as soon as I get the new phone meaning I'll have to pay for what's left on my current contract upright?

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys. Sadly NOT. Manager Aden claimed he has emailed Currys Medics Team who should sort this issue. I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again. Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card. Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s Continue giving Customers the run around. & Customers are left with No Support??? ID mobile need to give Curry’s a wake up ca

I ordered a replacement SIM which I received 3 days ago, but it still hasn’t been activated. I’ve tried restarting my phone and checking for updates, but I still have no service. I posted in the community forum yesterday and was told that a message was sent to me, but I haven’t received anything and wasn’t told where to find it. I’ve checked my email, and account dashboard — no updates. To make things more difficult, your chat system appears to be down, so I haven’t been able to reach anyone directly. I’m now left without service and urgently need assistance. Could someone please: Confirm the activation status of my replacement SIM Let me know if there’s anything further I need to do on my end Provide an estimated time for activation or escalation path if needed This is quite urgent, so I’d appreciate any help you can offer as soon as possible.

I've had so many issues since being with ID that I've left. Got new sim with another company and ID have still not cancelled my contract or given me my final bill. This has caused issues where i can't receive or send text messages or call anyone! Please ID sort this out!

I have 97gb left of my 100gb a month allowance. But last nivht an add on of 15gb fir 30.00 pound was added to my account. As i only use 30gb a month, and i did not request the add on, how was this possible. No one else has access to my phone. Live chat did not give me a satisafactory reply. I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left. Very unhappy

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

I wondered if anybody could contact me from ID mobile. I have been trying to resolve this issue for two weeks now. The online web chat/robot etc then from abroad. Advice does not resolve the issue. I have different mobile data showing what I have left on my mobile as opposed to my home computer. Tried restarting my phone. Clearing Cache and this does not resolve the issue. I am unable to download mobile app on my phone. Error at their end. Error 500 or something. I attend mobile digital support. Even the group leader is unable to resolve the problem. I am able to view ID mobile on my phone by logging in the long winded way. I have received private messages from ID mobile employees asking for my name, address, date of birth and mobile number. However, I am uncertain how secure this information is and I cannot verify these people are indeed I D Mobile employees. Can somebody contact me from ID Mobile? My understanding is that as a ID mobile employee, they will be aware of all this inform

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

Could anybody advise from I D please? My mobile data has been renewed as from 10th April. States 28 days left. However, according to my mobile when I click the link for data left, it states 14 days?