Contents: I’ve not received my Free Gift. I’ve not received my Cashback. I’ve not received my Gift Card. If you’re expecting a Free Gift, Cashback, or Gift Card with your Pay Monthly Phone or SIM Only Deal but haven’t received it, here’s what to do next: Please note: Offers may not be applicable if the sales journey was commenced through an affiliate or third-party online retailer, including but not limited to: www.uswitch.com, www.moneysavingexpert.com, www.moneysupermarket.com I’ve not received my Free Gift. If your Free Gift wasn’t included in your delivery, you’ll most likely need to submit a claim. Visit our Claim Your Offer page for instructions on how to claim and Terms & Conditions. If you purchased through a different retailer, check their website for specific claim steps. If you’ve already submitted your claim, you can visit the manufacturer's redemption page to track it anytime. If you need more help, simply contact the manufacturer. Here’s how: Manufacturer Contact Google 0

If an iD contract has been set up in your name without your permission, or your number has been switched to another network without your permission, you need to tell us straight away. An iD contract has been set up in my name without my permission. If someone you don’t know has accessed your iD Mobile account, or if an iD Mobile contract has been set up in your name without your permission, you need to tell us straight away. Please note: Before contacting us, you must obtain a Crime Reference Number. You can do this by reporting the incident to Action Fraud - the UK’s national fraud reporting centre. Visit the Action Fraud website or give them a call on 0300 123 2040 and note down the number they give you. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat. What happens next? We have a dedicated Fraud Team who will review the information provided and investigate the

Before contacting us, check out our Help Hub, with answers for: Getting started with iD. Bills, Payments & Charges. Your iD Account & App. Coverage & Network. Roaming & International. Plans & Upgrades. Your Phone & SIM. Thinking of leaving? Still need help? Find out how to contact our Live Chat team. Live Chat. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat. Please note: You’ll need to allow a few moments for the Live Chat Button to load. I’m unable to see the Live Chat button. What should I do? If you’re unable to see the Live Chat button, try refreshing the page or clearing your browser cache. For more information, check out the article below:

Before contacting us, check out our Help Hub, with answers for: Getting started with iD. Bills, Payments & Charges. Your iD Account & App. Coverage & Network. Roaming & International. Plans & Upgrades. Your Phone & SIM. Thinking of leaving? Still need help? The best way to reach us depends on what you need help with, so we can get you sorted as quickly as possible. Please note: If your Phone or SIM has been lost or stolen, or you’ve experienced fraud, you need to tell us straight away. Automated Services. Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can: Get Allowance & Balance information, make Outstanding Payments and answer Billing queries. Upgrade your phone, Change your plan or Cancel your iD plan. Register your Phone Lost or Stolen. Get help with your iD Account. Get help with recent purchases, returns or cancelled orders. Find out about Roaming Charges. iD Community. Register / log-in, create a new topic and

I placed an upgrade order on the 29th of December and on the website it states the delivery date is 31st of December. In the confirmation email I was sent it was written that the delivery date is 23rd of January!! Would anyone know why??? https://www.idmobile.co.uk/help-and-advice/product-delivery

I have a monthly SIM (pre June 2023) and now need to buy a monthly SIM for a motorhome Wifi. I am totally confused about the fair usage policy as the iD page has two apparently conflicting statements - one that usage is unlimited and directly below it different limits depending on the date of contract https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy I’m assuming/hoping the top statement applies but is it me and the fair usage policy seems to say two different things? Also, has anyone used an iD SIM for a motorhome Wifi - thoughts please? TIA

I’m travelling to Turkey and looking at the Id mobile website looking at purchasing a ‘roam beyond’ add on (https://www.idmobile.co.uk/help-and-advice/add-ons#content-roam) to use my phone whilst there. However these only cover data and there is no information concerning buying add ons to cover calls or texts. I would expect an add on to be able to be purchased to enable me to use my phone as if at home and the lack of clarity is unhelpful, as the only information on call and text in Turkey is; https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges and surely Id cannot seriously expect you to pay these charges? Where is the option to be able to by an add on that covers calls, texts and data?

I notice others have been told this phone is not compatible but this phone is still on the id approved list. The phone is connected to 4g. https://www.idmobile.co.uk/help-and-advice/approved-handsets Explain?

Hi, the iD mobile website says: “You can order an iD Pay As You Go SIM card online, over the phone, or at any Currys store.” I went into my local Currys last night and they told me that it wasn’t possible to get one in store, and that I’d have to go online, but I can’t see an option to just order/pay for a PAYG sim? https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go Are these monthly prices, or are these just one offs? So, for example can I pay £6 for the 1GB package, and for one month get unlimited calls and texts and 1GB of data, but then cancel it for next month and then just start paying for what you use? And on that note, I can’t even find the pricing any more, my mum is on iD and I’m trying to sign up my nan too, but the only pricing page I can find is this and it’s way more expensive than what my mum is paying https://community.idmobile.co.uk/understanding%2Dmy%2Dbill%2D166/what%2Dare%2Dthe%2Ddifferent%2Dcharges%2Di%2Dmight%2Dsee%2Don%2Dmy%2Dbill%2D43938 Thank you

So I was looking around the iD site and: Takes you to: https://www.idmobile.co.uk/legal/accessibility#specialisedPhones And the link within that paragraph links to: https://www.idmobile.co.uk/search?q=doro And shows coding only, no content or imagery {"paymPhones":[],"refurbishedPhones":[{"anchor":"View all Refurbished Phones","url":"\/shop\/phones\/pay-monthly\/refurbished#product_make=&sort=popularity-desc"}],"simfreePhones":[{"anchor":"View all Simfree Phones","url":"\/shop\/phones\/sim-free#product_make=&sort=popularity-desc"}],"accessories":[{"anchor":"View all Accesories","url":"\/shop\/mobile-phone-accessories#product_make=&sort=popularity-desc"}],"cms":[{"anchor":"Accessibility","url":"\/legal\/accessibility"},{"anchor":"4G-Calling | What is 4G calling?","url":"\/4g-calling"},{"anchor":"WiFi Calling | What Is WiFi Calling?","url":"\/help-and-advice\/wifi-calling"}],"accessorySearch":false,"refurbishedSearch":false,"simOnlyDeal":[]} Just thought I’d point it out

You can not fulfil my order: the order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages. but I requested a pac code to switch on 12/11/24. I no longer want to switch to iD mobile and want to cancel the port in.

Hi, I'm trying to order the Pixel 9 with the Pixel Buds Pro 2 promo contract through Carphone Warehouse but it keeps getting rejected with the following message: "The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages." Is this an issue on my side or a CPW issue? Thanks.

Does this tool work? https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool I’m going through the process but its not sending me any notification. My problem is I cant send text message. Am getting MMS not supported by network. I’ve been through all the manual process and checked everything is correct. I was hoping if there is a glitch this tool might correct it. I have been through all the tips found on youtube regarding this problem but still unsolved.

Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.

I lost my SIM card

Please can you help improve the phone signal on my iphone. I have been on ID-mobile for two months now, i have Aspergers and i live alone, so its very important i have a decent phone signal, so i can phone people when i need to. even when i am in the gym which is close to my town centre i can’t get a phone signal in the gym either (even though i’m connected to their wifi and have wifi calling enabled, i get i missed calls when i leave the gym) but other people on the three network (which IDM runs on) have four bars in the gym. PLEASE PLEASE PLEASE can someone help. Thank you. Additionally, NO, i don’t live in a castle, so its not thick walls that are stopping the signal from getting to my phone and the internal walls in the house are thin and even with internal doors open it makes no difference. Is there a signal booster that can be sent to me? I know other networks do a boosters that work with a broadband connection and put the calls through the broadband, but i don’t have broadband (

I have travelled to Rome and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out.

Please advise why my last bill and my next bill is more than my my account bill of £20.99 last month was £33 and next bill is £23.00

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already. I don't know if I missed anything Please help 🙏

Why is my bill more than my contract

Hi For some reason, I don't have my son's phone registered to the account with the other two contracts I pay. He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing. Please advise, Kindest regards, Claire

I would like to end my contract .it's my last month and I dont want to upgrade

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line. im a pay monthly customer btw

I have noticed over the past few months that although there is a good phone signal in the Keswick area there is no data (claims to be 4G). This appears to be whether you are on the north side or centre, you only get data when you get to the top of Nest Brow when you pick up the signal from Penrith.

Hi,I’ve just had an unfruitful conversation using the Chat facility. I’m not sure they understood what I was asking which is fine but I’d like to find answers to the following before I sign up to 12-month eSIM plan. Many thanks for any help in advance.CheersNick Questions 1. I'm interested in a pay-monthly eSIM contract to use as a number for my WhatsApp Business Account, to send messages etc. Is this possible with this type of eSIM account? 2. My mobile, Google Pixel 8a, does support eSIMs but only has an EID set for SIM slot 1. My current personal number is on a EE pay monthly standard SIM in slot 1. I'm assuming that I would have to move the EE SIM to slot 2 then install the eSIM into Slot 1. If this is the case, will it cause issues with me taking and receiving calls with my Personal SIM in slot 2?