Where is the option to disable content control? Everywhere I look says to login via app or website and go to Services. There is no ‘Services’ option on my app nor on my web account.

How do I UNBAR gambling sites and charge to bill

With my mobile data certain pages are blocked, how do I turn off parental locks?

How to turn off safesearch when it's locked

I cannot turn safesearch off on my phone and I certainly didn't switch it on in the first place. Says either Administrator or network provider has turned it on

Here you’ll find out how to enable or disable Adult Content, International, Roaming, Premium and Voicemail services in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to enable or disable Adult Content and other services. To enable or disable Adult Content and other services in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Plan’. Scroll down. Tap ‘Manage your iD services’. Tap the toggles to Enable or Disable services. Tap ‘Save’ to confirm your changes. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk , simply contact us to enable or disable your services.

Contents: What is Mobile Data? How is Mobile Data measured? How does iD Mobile calculate how much Mobile Data is used? How do I check my Mobile Data allowance? How can I control my Mobile Data usage? Which sites and apps don’t use up your data? Whether you’re streaming YouTube or scrolling through social media, you’ll be using data. But what is it, how do we measure it and what do you need to know? What is Mobile Data? Mobile data is what allows your phone to connect to the internet when you’re not connected to Wi-Fi. You can use it to browse the internet, download music or videos and run apps while you’re on the go. How is Mobile Data measured? Data is measured in kilobytes (KB), megabytes (MB), and gigabytes (GB). A byte is one unit of data, with 1,024 bytes equaling a kilobyte, 1,024 kilobytes equaling a megabyte, and 1,024 megabytes equaling a gigabyte. Data usage is tracked in KB, with both upstream (sending) and downstream (receiving) data contributing to your total usage. How do

Getting a bit frustrated with this now. I have tried everything that I have already seen in the community posts and it’s still not working… some of the sites I work with for my job require adult content feature to turn off due to sensitive information. I can’t access anything. I’ve turned it on and off in the app multiple times whilst waiting at least an hour. I’ve even done it on the website instead of the app and still nothing. I never had any of these issues whilst on o2 but I didn’t want to keep paying their ludicrous price to compared what I am paying now.

Hi. New to ID mobile. Tried to switch off the adult content filter, saved action. Waited an hour, rebooted multiple times, checked browsers and now the toggle is greyed out and adult content is still blocked. I know you say this is not an issue on your end but it's definitely an issue on your end as so many are having the same issues.

I'm.using mobile data changed settings on id mobile dashboard to allow adult content. On Google I'm signed into my account but safesearch is locked saying I don't have permission to change it

Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay Monthly customer, check out this Community article for more helpful information. What are the different charges I might see on my bill? Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Standard Pay as you Go charges. If you use your phone when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of

A SIM PIN is a security feature designed to protect your SIM or eSIM from unauthorised use. Think of it as a lock on your SIM or eSIM - without the correct PIN, no one can access your mobile network. Whether it’s making calls, sending texts, or using mobile data, a SIM PIN ensures that only you can control your phone’s connectivity. What is the Default SIM PIN? The default SIM PIN is set to 0000. However, to keep your mobile account secure, it’s a good idea to change this to a unique PIN that only you know. How do I set up a PIN for my SIM or eSIM? iPhone. Open Settings. Tap ‘Mobile Service’. Tap on ‘SIM PIN’. Tap the toggle the switch to turn SIM PIN on. Enter the default PIN (0000). Tap ‘Done’. Tap ‘Change PIN’. Enter the default PIN (0000). Tap ‘Done’. Enter your new PIN. Tap ‘Done’. Samsung Galaxy. Open Settings. Tap ‘Biometrics and security’. Tap ‘Other security settings’/ Tap ‘Set up SIM card lock’. Toggle the switch to enable SIM lock. Enter the default PIN (0000). Tap ‘Change S

Having trouble making or receiving calls? We know that's frustrating, but don't worry! Here’s 5 steps to to help get you back on track: Please note: This article applies to standard phone calls. If you're experiencing issues with services like FaceTime, Messenger, or WhatsApp, we suggest visiting their support pages. Step 1 - Essential Checks. Before diving into troubleshooting, do these essential checks. They can often resolve common calling issues or identify what could be causing the problem: Your phone MUST have 4G and 4G (VoLTE) enabled to make calls. First, confirm your phone is on our list of approved handsets . If it’s not on our list, you’ll need to upgrade your phone to a supported model. If it is, follow the steps below to check 4G and 4G (VoLTE) Calling are enabled: I’m using an iPhone: Enable 4G and 4G (VoLTE) Calling: Open ‘Settings’. Tap ‘Mobile Service’. Tap ‘Mobile Data options’. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If you have a 4G capable iPhone

Looking to reduce Roaming charges, or avoid them altogether? Here’s some top tips: Set or adjust your Bill Cap. Bill Capping is a money-saving feature available on all iD Mobile plans. Here are three scenarios where we would recommend setting or adjusting your Bill Cap: If you are travelling to a country not included in our free roaming destinations. If you think you may exceed the 30GB limit in one of our 50 free roaming destinations. If you are close to an international border, you may be exposed to ‘inadvertent roaming’. This is when your phone connects to a network from a country not included within our free roaming destinations - even if you are not physically there - which could result in additional charges. Enable Low Data Mode. This limits the amount of mobile data your phone uses in the background. Here’s how to enable it: iPhone. Open Settings. Tap ‘Mobile Services’. Tap ‘Mobile Data Options’. Tap ‘Data Mode’. Select ‘Low Data Mode’. Samsung Galaxy. Open Settings. Tap ‘Connec

Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.

Contents: Download the iD Mobile app. Switch to iD Mobile. Find out more about your bill. View or update your Customer Services PIN. Contacting iD Mobile. Welcome to iD Mobile! Here are a few tips to get the most out of your new plan. First, check out our quick video guide on getting started. If you need any further information, you can find more detailed steps below this video: Download the iD Mobile app. The iD Mobile app is the quickest and easiest way to manage your plan! Get real-time usage updates, stay in control by capping extra charges and easily manage add-ons, extras, and plan adjustments whenever you need to, all in one place. If you’re an Android user, you can download the app from the Google Play Store . For iOS (Apple) users, you can download the app from the App store . If you're using any other device, including Huawei users without access to the Google Play Store, simply register online here . Here’s how to register for the iD Mobile app: Open the iD Mobile app or vis

Hello, I have partially read and understood certain aspects to how this works but basically, I am already with ID mobile and I am wanting to purchase a new SIM card for my child I understand about not logging in so it doesn't affect my account and just checking out as a new SIM only deal etc, but when the SIM card gets delivered, how do I set it up so I have control? Do I have to put the SIM card in my phone to add it to my ID mobile app? Or do I put the SIM card in my child's phone? I imagine to add the number to my app a text will go to the SIM card? I don't want to install ID mobile app on my child's phone as it defeats the purpose of me having control, I don't want them getting savvy using that app and enabling things like adult content etc Is there any useful instructions from anyone who has done this already? I've obviously got to figure out how to set up my child's phone as a separate issue but want to sort the SIM card out first Thanks Dan

Hi How do I turn off safe search it hasn't been on for 7 months yet it now is and says someone else is controlling it. I've been in the id app and adult content blocker is switched off yet safe search is still on.

I'm new to ID Mobile and I'm having a problem trying to view a website. I gave a dual SIM phone and my current Giffgaff SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

How do I bar access to gambling sites? Disabling adult content doesn't seem to include gambling websites. Thanks

I have a second imei number on my phone and the phone has been acting strange /running slow, high battery drain. I googled the symptoms and also found the second imei. Who can I call within id if I suspect my phone /service has been cloned/hacked. What can I do?

Can I see if roaming is on my account and if so does it show how much I've used ?

In an email about roaming it advised to check that it was on. It says to go to the ID app and open the Services section. But there is no services section…...

Hi everyone. So I bought my Id contract in April but only just ported the number over last week I did put the sim in the phone once but did continue to use my old sim until that contact ended I noticed last night that my iMessage wasn’t working then noticed the numbers in my number and also in my Apple ID under security and sign in, email and numbers was wrong and also under send and revive so I reset my network and this solved this issue and all numbers were then correct but iMessage still wouldn’t work but what I did notice was under my Apple ID email and phone numbers it says unavailable for iMessage and Face ID then if I click on this it says something like no sim connected to number or something I’ve since tried a new blank sim and still nothing. I’ve restarted, reset double checked everything this seems a very common problem with id mobile and luckily for them I’m last my 14 day cooling off due to my own fault the email works fine with iMessage but I wanna use my number how hard

I'm going to Saint Martin data roaming is included / sint Maarten is not. How do I know when roaming is n being charged