Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve moved over to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: iPhone. You

Want to experience crystal-clear calls no matter where you are? With iD Mobile’s 4G (VoLTE) Calling feature, it’s easier than ever. Here’s our step-by-step guide on what 4G (VoLTE) Calling is and how to set it up: What is 4G (VoLTE) Calling? 4G Calling - otherwise known as VoLTE - is a service that lets you make and receive calls using 4G. Continue multi-tasking; watching videos, using apps or anything else that uses data whilst on the phone. Plus it gives you clearer calls in more places than ever before. When you use the 4G (VoLTE) Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Check out the Community article below for more helpful information: What is the difference between 4G (VoLTE) Calling an

Want consistently clear, uninterrupted catch-ups with friends and family? With iD Mobile’s Wi-Fi calling feature, it’s easy. Here’s our step-by-step guide on what Wi-Fi calling is and how to set it up: What is Wi-Fi Calling? Wi-Fi Calling is a service that lets you make and receive calls using a Wi-Fi network. Indoor blackspots can stop you from getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls in more places than ever before. When you use the Wi-Fi Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Check out the Community article below for more helpful information: Please note: You cannot use Wi-Fi Calling when you’re aboard. It’s for domestic use only. What i

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Whether this is your first Android phone or you’re upgrading from an older model, getting started can be an exciting experience. To ensure you make the most of your new phone, we’ve compiled a list of essential steps and features you’ll want to explore: Set up your Android phone. Power On Your Device. Press and hold the power button until the Android logo appears. Follow the on-screen instructions to begin setup. The welcome screen will appear first, allowing you to choose your preferred language. You can also adjust accessibility settings such as text size, screen reader, or colour contrast. Once you’ve made your choices, tap ‘Get Started’ to continue. Connect to Wi-Fi or Mobile Network. Next, connect to the internet by selecting a Wi-Fi network and entering the password. If you’re using Mobile Data, make sure you have your iD Mobile SIM inserted or set up your eSIM when prompted, then tap ‘Use Mobile Network’ to proceed. Transfer Your Data (Optional). If you’re switching from an olde

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

How do I download my eSIM? If you've received an eSIM because you selected an eSIM at basket, upgraded to an eSIM only phone, or you’ve been sent a replacement eSIM, you'll need to download it before you can use it. There’s a few ways you can do this: Quick tips before you start: Your eSIM QR code can only be used once. Only download your eSIM to the phone you’ll be using. The download may take a few minutes —stay on the setup screen until it’s complete. It’s essential you connect your phone to Wi-Fi before downloading your new eSIM. iPhone. Open Settings. Tap ‘Mobile Service’. Tap ‘Set Up Mobile Service’ or ‘Add eSIM’. Not connected? Choose a Wi-Fi network to download your eSIM. Tap ‘Use QR Code’. Scan the QR Code we sent you via email. Or, tap ‘Open Photos’ and upload it. Tap ‘Continue’. Tap ‘Done’. Samsung Galaxy. Open Settings. Tap ‘Connections’. Tap ‘SIM card manager’. Tap ‘Add mobile plan’. Tap ‘Scan QR code from service provider’. Follow the on-screen steps. Most other Android p

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use

Looking to delete an old eSIM? Here’s everything you need to know: How do I delete my eSIM? Tap ‘Learn More’ and follow the steps for the phone you’re using: iPhone. Open Settings. Tap ‘Mobile Service’. Tap ‘Delete eSIM’. Tap ‘Delete eSIM’. Samsung Galaxy. Open Settings. Tap ‘Connections’. Tap ‘SIM card manager’. Tap the eSIM you’d like to delete. Tap ‘Remove’. Follow the on-screen steps. Most other Android phones. Open Settings. Tap ‘Network & internet’. Select ‘SIMs’. Select the eSIM you want to remove Tap ‘Erase eSIM’. Please note: Deleting your eSIM does not cancel your iD Mobile plan. To continue using the plan, you must get a replacement eSIM. Alternatively, log in to the iD Mobile App to cancel your plan.

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

A SIM PIN is a security feature designed to protect your SIM or eSIM from unauthorised use. Think of it as a lock on your SIM or eSIM - without the correct PIN, no one can access your mobile network. Whether it’s making calls, sending texts, or using mobile data, a SIM PIN ensures that only you can control your phone’s connectivity. What is the Default SIM PIN? The default SIM PIN is set to 0000. However, to keep your mobile account secure, it’s a good idea to change this to a unique PIN that only you know. How do I set up a PIN for my SIM or eSIM? iPhone. Open Settings. Tap ‘Mobile Service’. Tap on ‘SIM PIN’. Tap the toggle the switch to turn SIM PIN on. Enter the default PIN (0000). Tap ‘Done’. Tap ‘Change PIN’. Enter the default PIN (0000). Tap ‘Done’. Enter your new PIN. Tap ‘Done’. Samsung Galaxy. Open Settings. Tap ‘Biometrics and security’. Tap ‘Other security settings’/ Tap ‘Set up SIM card lock’. Toggle the switch to enable SIM lock. Enter the default PIN (0000). Tap ‘Change S

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio

If you’re currently abroad and unable to Roam, don’t panic! Follow the steps in this guide to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Turn off ‘Airplane Mode’. It’s an obvious one, but it’s a good place to start. If you’ve done the right thing and turned on airplane mode when you set off on your journey, don’t forget to switch it back off! Here’s how: Open ‘Settings’. Set the ‘Airplane Mode’ toggle to OFF Enable Roaming. You need to check that Roaming is enabled on your iD Mobile plan AND in your phone settings. To enable Roaming in the iD Mobile app or My Account Online, you can: Open the iD Mobile app or log-in to My Account Online. Tap ‘Plan’. Scroll down. Tap ‘Manage your iD services’. Enable the ‘Roaming’ & ‘International’ toggles. Then on your iPhone, you can: Open Settings. Tap ‘Mobile Services’. Tap ‘Mobile Data Options’. Check that ‘Data Roaming’ toggle is turned on. Force restart your iPho

If you can’t use your mobile data on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Enable Mobile Data. It might seem obvious, but ensure Mobile Data is enabled in your settings. Open ‘Settings’. Tap ‘Mobile Service’. If you have 1 SIM or eSIM installed, ensure the ‘Mobile Data’ toggle is turned ON. If you have multiple SIMs or eSIMs, tap ‘Mobile Data’, then tap your iD Mobile SIM. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t use your mobile d

If you can’t send or receive texts (SMS) on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t send or receive texts (SMS), follow these steps to get back on track: Re-enter your Mobile Number. In most cases, re-entering your Mobile Number on your iPhone can resolve issues with texts (SMS). Open ‘Settings’. Tap ‘Apps’. Tap ‘Phone’. Tap ‘My Number’. Enter your mobile number, using +44 instead of the firs

If you can’t make or receive calls on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Enable 4G (LTE) and 4G (VoLTE) Calling. Before enabling 4G (VoLTE) Calling, 4G MUST be enabled. To check, simply follow the steps below: Open ‘Settings’. Tap ‘Mobile Service’. Tap ‘Mobile Data options’. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If

The iD Mobile app is available on most Android phones and iPhones. Here’s how to download it: iPhone. The iD Mobile App requires iOS 16 or iPad OS 16 or later. Click here to download it from the App Store. If you're using an older iPhone or iPad, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Android. The iD Mobile App requires Android 9.0 or later. Click here to download it from the Google Play Store. If you're using any other device, including Huawei users without access to the Google Play Store, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! What’s next? Once you’ve downloaded the iD Mobile app, you just need to register your account, and you’ll be good to go. Check out the Community article belo

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

Three, iD Mobile’s network partner, is switching off their 3G network, so they can continue to invest in rolling out 4G and 5G. This article explains what the 3G switch off means for you, and what you need to do to continue using your services as normal: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Check signal strength & network outages. You can view the signal strength in your area with our helpf

Three, iD Mobile’s network partner, is switching off their 3G network, so they can continue to invest in rolling out 4G and 5G. This article explains what the 3G switch off means for you, and what you need to do to continue using your services as normal: The 3G switch off started in April in the Midlands area of the UK and some Welsh border towns. The national 3G switch off started in September across the country, phasing out its 3G network completely by the end of 2024. If you have a 3G-only phone, you’ll be unable to use data, make calls, or send text messages on our network once 3G in your area is switched off. If you have a 4G (VoLTE) Calling phone, but 4G is disabled within your phone settings, you’ll still be able to send texts and use your data, but you won’t be able to make calls. 3G Only Device Non-VoLTE Device VoLTE Compatible Device 5G Compatible Device Make or receive voice calls No No Yes Yes Send or receive SMS No Yes** Yes Yes Use Data / Internet No Yes** Yes Yes Emergen

Whether this is your first iPhone or you’re upgrading from an older model, getting started can be an exciting experience. To ensure you make the most of your new iPhone, we’ve compiled a list of essential steps and features you’ll want to explore: Please note: If you’re experiencing issues with iMessage or FaceTime Activation, see a 'Not delivered' error when texting someone, or are unable to make calls on your iPhone, check out these Community articles for more helpful information. How do I set up my new iPhone? Turn on your iPhone. Press and hold the power button until you see the Apple logo. When the Hello screen appears, just follow the on-screen instructions to get started. If you need accessibility features like VoiceOver or Zoom, you can turn them on right from this screen. Learn more about iPhone accessibility options . Pick Your Text Size. You’ll be asked to choose how big you’d like the text and icons on your screen. There are three options: Default, Medium, and Large. Slide

Looking to reduce Roaming charges, or avoid them altogether? Here’s some top tips: Set or adjust your Bill Cap. Bill Capping is a money-saving feature available on all iD Mobile plans. Here are three scenarios where we would recommend setting or adjusting your Bill Cap: If you are travelling to a country not included in our free roaming destinations. If you think you may exceed the 30GB limit in one of our 50 free roaming destinations. If you are close to an international border, you may be exposed to ‘inadvertent roaming’. This is when your phone connects to a network from a country not included within our free roaming destinations - even if you are not physically there - which could result in additional charges. Enable Low Data Mode. This limits the amount of mobile data your phone uses in the background. Here’s how to enable it: iPhone. Open Settings. Tap ‘Mobile Services’. Tap ‘Mobile Data Options’. Tap ‘Data Mode’. Select ‘Low Data Mode’. Samsung Galaxy. Open Settings. Tap ‘Connec