When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

I have seen other questions about this but they didn't answer this question. I suddenly have no signal at home. My signal here is usually good. There is no extreme weather, there are no outages showing on the appropriate web page, and my partner, in the same room, who is also on ID Mobile, is having no issues. I have restarted the phone. I have not changed anything or damaged the phone. It's a Sony Xperia XQ-AU51. Please help me to fix this and prevent it, or tell me how to contact actual people to help...! Thanks if you can.

Phishing is a cyber-attack where criminals impersonate trusted sources, like banks or HMRC, to steal your personal or financial information or infect your device with malware. Spam refers to unwanted SMS or junk emails often sent with malicious intent. Both phishing and spam can occur through text, email, or phone calls. Remember, iD Mobile will neve r send an SMS with a short URL or ask you to make a payment through a link. We always provide secure payment options through the iD Mobile app or My Account online, where you can check for any outstanding payments. Why Does Phishing Exist? Phishing exists because it’s an easy and effective way for cybercriminals to steal valuable information and money. It requires minimal technical skill and can target thousands of people simultaneously by creating messages that appear legitimate and play on fear and urgency. The low cost and high reward make it an attractive method for scammers. Who Do Attackers Pretend to Be? Attackers often use the iden

Hi All, So tonight I tried to login to my account to download my bill (using a saved shortcut link that has previously worked) and when I clicked ‘next’ with my saved email address it went to the password page and then I added my password (from my Google saved passwords) and clicked ‘Log In’ and it gave me this error message (it took ~20secs between ‘log in’ and adding password) 🤔 I even tried it via a Google ‘iD Mobile Login’ search (other search engines are available 😁) adding my email and password manually and the same thing happened 😤The only way I could log in was via a link sent in an Email from iD Mobile 🤷🏻What’s going on?!?!?Anyone else had the same problem??All advice is welcome! x

Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.

I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

Hi all 👋 I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻 My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FN I have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD ‘Approved phones’ list and my device was on there YAY🎉!!!!! Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phon

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

Hi. I'm quite happy with my service on ID mobile but the only thing that let's it down is the app. I used to be with smarty and their app is much better. You can also see how much data every month which is handy. Perhaps a future upgrade could introduce this handy feature?

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

When you search on here, this seems to be a top issue. All issues eventually have a “this has all been sorted, please reboot your phone” Clearly this is a known fault on this network. Online chat have had me checking all settings, resetting settings and changing sims into another phone. Don’t waste your time doing this, ITS NOT YOU PHONE. its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes. Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t. I then had to wait until 9am for online chat to open. Out of the 3 people I have spoken to, its would seem this is a new thing. Please search here, its happened to many people. My point for writing this was to try and save anyone the hours I have,

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone. roaming is set up on my phone.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast, Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad?

Hello. Can you please deactivate sage search on my network. It is off on my google account.

Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!

I hope someone can be of assistance, I an unable to access certain websites when searching using my data yet can access the sites perfectly when using WiFi, it is as if search restrictions are on my account without my permission. Where do I go to on the app to check if any restrictions have been switched on without my knowing? Has anyone experienced any similar issues? I am a new ID mobile customer and haven’t experienced this issue with my previous network provider.

Here you’ll find out how to purchase a Rest of World Data Add-on to the iD Mobile app. Not registered for the iD Mobile app? Check out this helpful community article to get started. How to purchase a Roam Beyond Add-on in the iD Mobile app. Roam Beyond Add-ons are a great way to save money in 15 popular destinations. To purchase a Roam Beyond Add-on in the iD Mobile app or on my.idmobile.co.uk, you can: Open the iD Mobile app or log-in to my.idmobile.co.uk. Tap ‘UK & Roam Beyond add-ons’. Tap ‘Roam Beyond’. Search for the destination you’d like to buy an add-on for. Tap an add-on which best matches your needs. If you’re happy with the add-on you’ve selected, tap ‘Confirm’. Tap ‘Done’. The add-on will be charged on your next billing cycle. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to purchase an Add-On.

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a