When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

Phishing is a cyber-attack where criminals impersonate trusted sources, like banks or HMRC, to steal your personal or financial information or infect your device with malware. Spam refers to unwanted SMS or junk emails often sent with malicious intent. Both phishing and spam can occur through text, email, or phone calls. Remember, iD Mobile will neve r send an SMS with a short URL or ask you to make a payment through a link. We always provide secure payment options through the iD Mobile app or My Account online, where you can check for any outstanding payments. Why Does Phishing Exist? Phishing exists because it’s an easy and effective way for cybercriminals to steal valuable information and money. It requires minimal technical skill and can target thousands of people simultaneously by creating messages that appear legitimate and play on fear and urgency. The low cost and high reward make it an attractive method for scammers. Who Do Attackers Pretend to Be? Attackers often use the iden

I have recently updated my payment details and as of now the direct debit is still not appearing on bank account. The payment is due 1st August.

I've missed the delivery and DPD app says it has gone back to Currys! Help me! They only tried twice and not when advised via email. Thanks

Hello, I am going to Turkey and thought I needed to purchase an add-on so I bought £3 of data and £3 of calls but I have since realised that this wasn’t the right thing to do. can you please remove these add-ons from my account?

Is anyone having issues topping up? I have tried for 4 days now and keeps saying oops something went wrong! Happens every month!

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Tried to setup DD but iD inform me that bank doesn't recognise details. iD have said this 2 months running. The details are correct, I've rechecked. Issue is with iD, not me or bank. Tried to make one-off card payment but app and website just hang after Submit of card details. What is wrong, how do I pay?

As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box. Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence. As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser. I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration. Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay Monthly customer, check out this Community article for more helpful information. What are the different charges I might see on my bill? Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Standard Pay as you Go charges. If you use your phone when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of

Here you’ll find out how to purchase a Rest of World Data Add-on to the iD Mobile app. Not registered for the iD Mobile app? Check out this helpful community article to get started. How to purchase a Roam Beyond Add-on in the iD Mobile app. Roam Beyond Add-ons are a great way to save money in 15 popular destinations. To purchase a Roam Beyond Add-on in the iD Mobile app or on my.idmobile.co.uk, you can: Open the iD Mobile app or log-in to my.idmobile.co.uk. Tap ‘UK & Roam Beyond add-ons’. Tap ‘Roam Beyond’. Search for the destination you’d like to buy an add-on for. Tap an add-on which best matches your needs. If you’re happy with the add-on you’ve selected, tap ‘Confirm’. Tap ‘Done’. The add-on will be charged on your next billing cycle. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to purchase an Add-On.

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

If you can’t make or receive calls on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Enable 4G (LTE) and 4G (VoLTE) Calling. Before enabling 4G (VoLTE) Calling, 4G MUST be enabled. To check, simply follow the steps below: Open ‘Settings’. Tap ‘Mobile Service’. Tap ‘Mobile Data options’. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If

The iD Mobile app is available on most Android phones and iPhones. Here’s how to download it: iPhone. The iD Mobile App requires iOS 16 or iPad OS 16 or later. Click here to download it from the App Store. If you're using an older iPhone or iPad, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Android. The iD Mobile App requires Android 9.0 or later. Click here to download it from the Google Play Store. If you're using any other device, including Huawei users without access to the Google Play Store, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! What’s next? Once you’ve downloaded the iD Mobile app, you just need to register your account, and you’ll be good to go. Check out the Community article belo

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

Contents: I’ve not received my Free Gift. I’ve not received my Cashback. I’ve not received my Gift Card. If you’re expecting a Free Gift, Cashback, or Gift Card with your Pay Monthly Phone or SIM Only Deal but haven’t received it, here’s what to do next: Please note: Offers may not be applicable if the sales journey was commenced through an affiliate or third-party online retailer, including but not limited to: www.uswitch.com, www.moneysavingexpert.com, www.moneysupermarket.com I’ve not received my Free Gift. If your Free Gift wasn’t included in your delivery, you’ll most likely need to submit a claim. Visit our Claim Your Offer page for instructions on how to claim and Terms & Conditions. If you purchased through a different retailer, check their website for specific claim steps. If you’ve already submitted your claim, you can visit the manufacturer's redemption page to track it anytime. If you need more help, simply contact the manufacturer. Here’s how: Manufacturer Contact Google 0

Contents: How do I claim my Free Gift? How do I claim my Cashback? How do I claim my Gift Card? I've not received my Free Gift, Cashback or Gift Card. What should I do? Purchased a Pay Monthly Phone or SIM Only Deal that includes a tech treat, such as a Free Gift, Cashback or Gift Cards? Here’s how to claim your offer: How do I claim my Free Gift? Offer Sent with Your Order. Your Free Gift will be dispatched with your order. You’ll see it in your basket before checkout and on your contract summary document. Redeem After Completing Your Order. Visit our Claim Your Offer page for instructions on how to claim and Terms & Conditions. If you purchased through a different retailer, check their website for information on how to claim your Free Gift. How do I claim my Cashback? Manufacturer Cashback. Some manufacturers, like Google or Samsung, offer Cashback with their phones. Visit our Claim Your Offer page for instructions on how to claim and Terms & Conditions. Retailer Cashback. If you pur

We're sorry to hear that an item is missing or has been damaged during delivery. Don't worry, we're here to help! Here's what you can do to get things sorted quickly: An item is missing from my delivery. Tap ‘Learn More’ and follow the steps for what you’ve purchased: My Phone is missing: Please contact us as soon as possible. We’ll raise an investigation with our delivery partner, DPD, and work to resolve the issue as quickly as we can. My SIM is missing: If you've just upgraded, you can continue using your existing SIM card. If you ordered a SIM Only Deal or replacement SIM and haven’t received it after 5 working days, please contact us for a replacement or visit your local Currys store to pick one up. My Accessory is missing: If you purchased your Accessory on our website and it’s missing, please contact us as soon as possible. If your Accessory was a free gift as part of a promotion, you may need to claim it separately. Check out this Community article for more helpful information.

At iD Mobile, we offer a range of useful services for people with disabilities: What services do you offer? The following services are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, speaking, or visual impairment), poor mental health, physical disability, learning disability, low literacy, or anyone unable to take care of themselves. Access to directory information SMS access to emergency organisations Text relay services Documents in accessible formats Third party bill management Specialised phones iD Mobile Website Accessibility Compatibility with browsers and assistive technology Technical specifications To view our full range of services, check out our Accessibility page.

Thinking about joining iD Mobile? That’s great! Here are the various ways you can purchase the perfect plan to suit your needs: idmobile.co.uk The quickest and easiest way to purchase a new plan is through our website . You can view our full range of: Pay Monthly Phones SIM Only Deals Upgrades Pay as you Go SIM Deals SIM Free Phones Refurbished Phones Accessories Please note: If you’re an existing iD Mobile customer and you’re thinking about upgrading, we’ve got you covered! Check out these Community articles for more helpful information. Carphone Warehouse. Our sister company, Carphone Warehouse , also sells a range of plans through their website, including: Pay Monthly Phones SIM Only Deals Upgrades (for existing customers) Accessories Please note: Plans offered by Carphone Warehouse may differ from those on our website. Currys (in-store). If you’d rather pick up your plan in person, just pop into your local Currys store , where our tech experts are there to help! Currys offers a ran

Three, iD Mobile’s network partner, is switching off their 3G network, so they can continue to invest in rolling out 4G and 5G. This article explains what the 3G switch off means for you, and what you need to do to continue using your services as normal: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Check signal strength & network outages. You can view the signal strength in your area with our helpf